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Nguyễn Minh Tân

Nguyễn Minh Tân

Hồ sơ 5 sao vàng 22 Lượt xem hồ sơ

Nam, 17/10/2001, 24 tuổi

1N Dân Chủ, Bình Thọ, Thủ Đức, Hồ Chí Minh

Cập nhật: 02/04/2026

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Kinh nghiệm làm việc
Từ 1 đến 3 năm
Vị trí
Nhân viên
Mức lương mong muốn
8 - 12 triệu
Nơi mong muốn làm việc
HCMC
Ngoại ngữ
Tiếng Anh (Giỏi)
Quy mô công ty lớn nhất từng làm
5 sao
Công việc mong muốn
Tiền sảnh
Lĩnh vực
Khách sạn/ Khu căn hộ, Resort/ Khu Du lịch

Giới thiệu bản thân

Personal Profile I am a motivated practitioner of the Tourism & Hospitality industry, with great eagerness to gain more experience and exceed boundaries in my future career. With great confidence in my communication, adaptability, practical experiences, and interpersonal skills acquired from relevant experiences related to service quality and operation management during my past working experience as a Guest Service Agent and Executive Lounge Guest Experience Expert, I am looking to deliver the best performance in any position in my Tourism and Hospitality career.

Trình độ học vấn chuyên môn

Melbourne Institute of Technology Vietnam, Ho Chi Minh City

Bachelor of Tourism and Hospitality Management, Royal - Đại học

2019 → 2024

Kĩ năng

Kinh nghiệm làm việc

Retail Sales Specialist tại Yen Sao Hieu Gia

7/2024 → 3/2025 (7 tháng)

Việt Nam

Responsibilities: ● Assist customers in selecting products based on their needs and preferences. ● Provide detailed product information, including features, benefits, and pricing. ● Handle customer inquiries and resolve any concerns professionally. ● Upsell and cross-sell products to maximize sales. ● Process customer transactions accurately using Kiotviet POS system. ● Handle cash, card, and digital payments while ensuring proper record-keeping. ● Maintain accurate billing records and issue receipts/invoices. ● Assist in basic bookkeeping tasks such as recording sales and expenses Achievements: ● Strong communication and interpersonal skills. ● Persuasive selling and negotiation techniques. ● Customer engagement and problem-solving skills. ● Time management and multitasking. ● Teamwork and coordination with colleagues. ● Received positive customer feedback for excellent service and product knowledge.

Guest Experience Expert tại Sheraton Saigon Grand Opera Hotel

4/2023 → 6/2024 (1 năm 2 tháng)

HCMC

Responsibilities: ● Perform and assist in check-in/check-out procedures for VIP guests at the Club Lounge’s reception desk. ● Prepare and assist in reservation-related tasks at pre-arrival, in-house stay and departure to ensure guest satisfaction and service quality during the entire stay. ● Coordinate with different departments to ensure a satisfying, fulfilling and personalized stay for VIP guests. ● Build customer relations with guests to personalize the service experience and to better understand guest preferences through feedback. ● Assisted in performing room check-up operations before guests’ arrival. ● Took part in overseeing daily food and beverage service operations at the Club Lounge. Achievements: ● Developed advanced practical knowledge and experiences in the hotel Front Office service operation. ● Developed advanced knowledge and experiences in the Food and Beverage service operation. ● Developed professional and interpersonal communication experience through on-field service operation and training. ● Developed efficient problem-solving skills through situations and cases encountered during the working period. ● Developed essential knowledge and experiences about hotel facilities and operation.

Guest Service Agent tại Mia Saigon Luxury Boutique Hotel

5/2025 → 3/2026 (9 tháng)

HCMC

Responsibilities: ● Perform Front Desk Reception duties, including daily guest check-in/check-out process and coordinate with other hotel departments in rooming operations. ● Perform Concierge duties, including arranging hotel transportation and tour bookings, and providing accurate information about the hotel and the surrounding area. Offer personalized restaurant recommendations and coordinate dining reservations to ensure a seamless and enjoyable guest experience. ● Perform Bellman duties including escorting guests to their assigned room and providing assistance in luggage handling and storage. ● Perform Call-center duties such as handling and transferring calls to related departments according to guests’ requests. ● Prepare and assist in ensuring guest satisfaction and service quality at pre-arrival, during in-house stay and upon departure. Achievements: ● Gained advanced experience in multiple fields especially in Concierge, Bellman and Front Desk Receptionist due to the hybrid nature of the job position. ● Recognitions by guests with multiple mentions on Tripadvisor during the working period. ● Enhanced experiences in the hotel Front Office service operation. ● Enhanced professional guest communication and customer relation experience through on-field service operation. ● Enhanced problem-solving skills through situations and cases encountered during the working period. ● Enhanced knowledge and experiences about hotel facilities and operation.

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