Front Office Receptionist cum Guest Relations Officer tại Hotel Grand Saigon - Ho Chi Minh City, Vietnam

10/2022 → Hiện tại

Ho Chi Minh City, Vietnam

Responsibilities: ● Perform all check-in and check-out procedures, including registering guests, activating room keys, and processing payments (cash, credit cards, etc.). ● Manage and update guest reservations, including new bookings, cancellations, and modifications. ● Maintain accurate and up-to-date guest records and financial transactions. ● Perform daily tasks such as balancing the cash drawer, conducting a night audit, and preparing paperwork for the next day's arrivals. ● Handle incoming and outgoing phone calls, faxes, and emails. ● Maintain a detailed log of guest feedback, preferences, and special requests to ensure a personalized experience on future visits. ● Arrange car transportation upon guests’ requests and bookings ● Prepare and inspect VIP bookings (room inspections, paperwork) ● Serve as a knowledgeable resource for all guest inquiries, providing detailed information about hotel services, facilities, and local attractions. ● Act as the first point of contact for guest complaints, taking immediate and decisive action to resolve issues. ● In assistant of airplane ticketing (directly from the airline’s website) ● Issuance VAT according to booking/ customer’s request upon check-out ● Accounting for Service Invoices (For the Service User/Lessee) (both account payables and direct payment)