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Hà Thị Mai Phương

Hà Thị Mai Phương

Hồ sơ 5 sao vàng 32 Lượt xem hồ sơ

Nữ, 27/09/1998, 27 tuổi

42 Hoàng Hoa Thám, Bình Thạnh, Hồ Chí Minh

Cập nhật: 09/05/2026

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Kinh nghiệm làm việc
Từ 1 đến 3 năm
Vị trí
Nhân viên
Mức lương mong muốn
12 - 20 triệu
Nơi mong muốn làm việc
HCMC
Ngoại ngữ
Tiếng Anh (Giỏi)
Quy mô công ty lớn nhất từng làm
500 - 999
Công việc mong muốn
Quản lý, điều hành, Kinh doanh & tiếp thị, Hành chính, nhân sự
Lĩnh vực
Khách sạn/ Khu căn hộ, Resort/ Khu Du lịch

Giới thiệu bản thân

Guest-focused hospitality professional with 3+ years of experience across service operations, OTA channel management, and customer experience optimization within the hospitality and service industries. Proven ability to deliver seamless and personalized guest journeys, maintain zero complaint rates, and uphold high service standards through strong cross-functional collaboration. Demonstrated success in enhancing guest satisfaction, improving online reputation scores, and coordinating with Front Office, Operations, and Marketing teams to ensure consistent and memorable service delivery. Passionate about creating refined, high-touch experiences aligned with luxury hospitality standards.

Trình độ học vấn chuyên môn

Đại Học Kinh Tế Quốc Dân

Luật Kinh Doanh - Đại học

2016 → 2020

Kĩ năng

Guest Experience & Service Excellence
Customer Satisfaction & Complaint Resolution
Hospitality Operations Coordination
Communication & Relationship Skills
OTA & Online Reputation Management
Cross-functional Collaboration
Guest Journey Optimization
Data Analysis
Service Performance Tracking

Kinh nghiệm làm việc

Senior Partner Management tại Dai Nam Trading Travel Investment Joint Stock Company

2/2022 → 11/2022 (9 tháng)

Ho Chi Minh, Viet Nam

Key Contributions: • Managed OTA platforms (Booking.com, Agoda, Traveloka, Expedia, Trip.com), ensuring accurate content, pricing, and availability to deliver a seamless booking experience. • Coordinated with Front Office, Operations, and Marketing teams to ensure consistent service quality and guest satisfaction. • Monitored guest feedback and directly supported issue resolution to ensure a positive and seamless guest experience. • Conducted market research and analyzed customer behavior to enhance guest experience and improve positioning. • Executed marketing initiatives to increase engagement and optimize booking conversion. Key Achievements: • Maintained a strong guest review score of 8.9/10 across OTA platforms. • Achieved zero complaint rate through proactive service recovery and effective cross-functional coordination. • Exceeded KPIs for 10 consecutive months, averaging 130% performance. • Managed VND 600 million/month from corporate, group, and travel agent segments, alongside VND 900 million/month from OTA channels.

Customer Experience & Key Account Executive (B2B Service Operations) tại Ahamove

8/2023 → 6/2025 (1 năm 10 tháng)

Ho Chi Minh Viet Nam

Key Contributions: • Acted as the main point of contact for key clients, ensuring consistent service quality and a seamless customer experience across all touchpoints. • Collaborated closely with operations teams to ensure timely service delivery and resolve issues with efficiency and professionalism. • Monitored service performance and proactively identified improvement areas to enhance overall customer satisfaction. • Led onboarding processes to ensure a smooth, structured, and positive service experience for new clients. • Worked cross-functionally with internal teams to maintain service standards and optimize the end-to-end customer journey. • Supported internal teams in aligning service standards and handling customer issues, contributing to consistent and high-quality service delivery. Key Achievements: • Managed a client portfolio generating over VND 2 billion/month, while consistently maintaining high service quality standards. • Achieved 100% positive client feedback, with zero complaint escalation across all managed accounts. • Proactively handled service issues with a solution-oriented and empathetic approach, improving client satisfaction and retention. • Consistently exceeded KPIs (125% in 2023, 135% in 2024) while upholding service excellence. • Built strong, long-term client relationships through personalized support and attentive service delivery.

Mong muốn về công việc

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