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Từ 10 đến 20 năm
Outlet Manager
12 - 20 triệu
Đà Nẵng
Tiếng Anh (Khá)
N/A
Ẩm thực
Giới thiệu bản thân
Trình độ học vấn chuyên môn
Duy Tan University
Hospitality & Tourism - Đại học
2010 → 2015
Kĩ năng
Kinh nghiệm làm việc
Store Manager tại Hoi An Roastery co ee
9/2024 → Hiện tại
Hoi An
• Directed daily store operations to ensure compliance with safety standards and optimize overall team productivity. • Orchestrated sta scheduling and task assignments to maintain high service quality and enhance customer satisfaction. • Developed inventory management processes that improved stock accuracy and reduced product loss. • Implemented customer engagement strategies that increased loyalty and strengthened brand reputation. • Coordinated cross-functional communication between departments to streamline workflow and minimize operational delays.
Store Manager tại Phúc Long Tea & Co ee Đà Nẵng
9/2020 → 3/2024 (3 năm 5 tháng)
Đà Nẵng
• Directed daily store operations to ensure consistent customer satisfaction and maintain high standards of service quality. • Coordinated inventory management processes to optimize stock levels and improve product availability and turnover. • Established sta schedules and delegated responsibilities to enhance team productivity and operational e ciency. • Monitored compliance with safety and hygiene regulations to guarantee a secure and sanitary shopping environment. • Implemented promotional strategies that increased customer engagement and strengthened competitive positioning.
Cinema Manager tại Lotte cinema Hội An
9/2019 → 10/2020 (1 năm )
Hội An
• Directed daily cinema operations to optimize guest satisfaction and ensure seamless coordination between front-of-house and projection teams. • Established safety protocols and compliance measures to maintain a secure environment for patrons and sta . • Orchestrated sta scheduling and training programs to improve team e ciency and service quality. • Implemented inventory management processes that enhanced cost control and minimized supply shortages. • Aligned promotional activities with operational capacity to maximize attendance and revenue generation. • Directed daily cinema operations at Lotte Cinema Hội An, optimizing sta performance and customer experience to increase ticket sales and operational e ciency. • Oversaw daily cinema operations at Lotte Cinema Hội An, optimizing sta performance and customer experience to increase ticket sales and maintain high service standards.
F&BSupervisor tại Sunrise Premium resort Hội An
3/2015 → 9/2019 (4 năm 6 tháng)
Hội An
• Directed daily restaurant operations to maintain service quality and ensure compliance with safety and hygiene standards. • Coordinated sta schedules and task assignments to optimize team e ciency and improve overall productivity. • Implemented customer service protocols that enhanced guest satisfaction and resolved complaints promptly. • Monitored inventory levels and procurement processes to minimize waste and control operational costs. • Trained and mentored team members to uphold performance standards and support career development. • Analyzed operational data to identify bottlenecks and recommend improvements for service delivery. • Collaborated with kitchen and front-of-house teams to synchronize workflows and elevate dining experience.



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