Bar Supervisor - Lobby Bar & Mediterranean Pool Bar tại MELIÁ VINPEARL DA NANG RIVERFRONT

5/2018 → 5/2025 (7 năm )

Việt Nam

Bar Supervisor - Lobby Bar & Mediterranean Pool Bar 10/2023 - 05/2025 Supervised daily bar operations, ensuring smooth service and guest satisfaction. Trained, coached, and motivated bartenders to maintain high service standards. Monitored beverage stock, recontrolled costs, and coordinated with suppliers. Ensured compliance with hygiene, safety, and licensing gulations. Assisted in creating cocktail menus, promotions, and upselling strategies. Handled guest feedback and resolved service issues professionally. Managed beverage store operations, including receiving, storing, and issuing stock. Monitored inventory levels, conducted regular stock counts, and reconciled variances. Implemented FIFO/FEFO system to minimize wastage and ensure product freshness. Restaurant Supervisor 10/2022 - 10/2023 Supervise and guide service staff during operations. Ensure smooth guest dining experience and handle complaints. Take and coordinate food & beverage orders with kitchen/bar. Ensure compliance with hygiene, safety, and SOPs. Restaurant Captain 9/2020 - 10/2022 Ensure smooth guest dining experience and handle complaints. Maintain service standards, table setup, cleanliness, and ambiance. Train and motivate team members. Support with daily briefings, reservations, and shift reports. Restaurant Server & Room Service Attendant 05/2018 - 9/2020 Greeted and served guests, provided menu recommendations, and ensured customer satisfaction. Set up dining areas and coordinated with kitchen staff for timely food delivery. Handled guest feedback and resolved issues quickly and professionally. Maintained neat and organized service stations.