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Chuyên trang đào tạo 
Việc làm thêm
Nguyễn Thị Lan Hương
14 Lượt xem hồ sơ
Nữ, 29/08/2003, 22 tuổi
Từ Liêm, Hà Nội
Cập nhật: 17/04/2026
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| Thống kê kết quả liên hệ của các nhà tuyển dụng | Số lượt | Thời gian liên hệ gần nhất |
|---|---|---|
| Liên hệ thành công | 0 | Chưa có |
| Liên hệ không thành công | 0 | Chưa có |
Từ 1 đến 3 năm
Nhân viên
12 - 20 triệu
Hà Nội
Tiếng Anh (Không biết)
5 sao
Kinh doanh & tiếp thị
Giới thiệu bản thân
Trình độ học vấn chuyên môn
THUONG MAI UNIVERSITY
HOSPITALITY MANAGEMENT - Đại học
2021 → 2025
1. Particular system (50% theory, 50% practice), which help me have more realistic experience by internship at hotels and resorts. 2. GPA: 3.83/4.0
Kĩ năng
| Tin học văn phòng |
Kinh nghiệm làm việc
FRONT DESK RECEPTIONIST TRAINEE tại HOTEL DE LA COUPOLE - MGALLERY SAPA
6/2024 → 9/2024 (3 tháng)
Sapa
1. Welcomed guests to the hotel, assisted guests with check-in procedures (receiving guest's identification (passport), confirming guest's reservation, giving hotel information (restaurant, coffee & bar, spa, gym, swimming pool, kid club). 2. Ensured reception area was tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures). 3. Made reports (VIP daily, 3-day forecast, amenity order). 4. Prepared welcome cards for special guest (VIP guest, guest who have birthday/ honeymoon/ anniversary,..) 5. Gave advices to guest who wanted to buy Fansipan tickets. 6. Took guest to showroom.
FRONT DESK RECEPTIONIST (PART TIME) tại FTE BA DINH HOTEL- CONG TY TNHH YSL INTERNATIONAL
10/2024 → 12/2024 (2 tháng)
Hà Nội
1. Welcomed guests to the hotel, assisted guests with check-in procedures (receiving guest's identification (passport), confirming guest's reservation, giving hotel information (restaurant, coffee & bar, spa, gym, swimming pool). 2. Made daily group report, confirmed information with local tour guide for ensuring that everything was carefully prepared. 3. Arranged room for incidential booking. 4. Prepared payment invoices for check-out procedures. 5. Checked out for guests.
CLENT RELATION EXECUTIVE tại Fraser Residence Hanoi
2/2025 → Hiện tại
Hà Nội
1. Welcomed and assisted guests during their stays, ensuring a smooth and professional front desk experience. Successfully handled high-volume check in and check-in and check-out periods while ensuring accurancy in reservation and billing processes. 2. Responded to guest inquiries, requests and complaints promptly white maintaining a high standard of customer service. Received positive feedback from guests and supervisors for professionalism and communication skills. 3. Managed room reservations, updated booking information, and handled cancellations or modifications through the hotel reservation system. Improved efficiency in managing reservations and guest requests through effective organization and attention to detail. 4. Coordinated with housekeeping, maintenance and other departments to ensure rooms and services met guest expectations.
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