Receptionist-Cashier-CustomerServices (03/2022-04/2026) tại Intercontinental Saigon Hotel - Marriott Hotel & Suites Saigo

3/2022 → 4/2026 (4 năm 1 tháng)

HCMC

• Present and advise on premium products and services, while professionally addressing customer inquiries via phone, email, and live chat channels. • Ensure strict adherence to established operational procedures and brand standards at all times. • Demonstrate prociency in POS systems; perform end-of-shift reconciliation, invoice verication, and comprehensive daily reporting. • Maintain a seamless, transparent, and ecient cashiering process to enhance the overall client experience. • Securely manage end-of-day data storage and uphold strict condentiality of departmental information. • Monitor and control cash flow, including cash handling and nancial accuracy. • Coordinate inventory ordering and conduct regular weekly and periodic stock audits. • Utilize oce software eectively to support daily operations and reporting. • Provide training and mentorship to receptionists and cashier sta to ensure service excellence. • Prepare basic contractual agreements for partners with accuracy and professionalism. • Deliver exceptional client care, ensuring a rened and satisfying service and shopping experience. • Consistently achieve monthly revenue targets set by management; prepare periodic reports on revenue performance and stang. • Supervise team performance, organize work schedules, and communicate updates and directives from management eectively. • Follow up on assigned tasks to ensure timely and high-quality completion. • nancial inflows and outflows, ensuring accuracy in revenue tracking. • Manage sta attendance and timekeeping records with precision.