Restaurant Captain tại MY MOTHER RESTAURANT - FINE DINING

2/2019 → 1/2020 (11 tháng)

HO CHI MINH

Service Supervision: Oversee daily service operations to ensure smooth coordination between front-of-house and kitchen, maintaining luxury service standards. Team Leadership: Lead, train, and support service staff during shifts, ensuring consistency, efficiency, and high performance. Guest Experience Management: Deliver personalized service, handle guest inquiries, and ensure exceptional dining experiences aligned with brand standards. Order & Service Accuracy: Monitor order taking and delivery processes to ensure accuracy, timing, and presentation meet quality expectations. Shift Coordination: Assign tasks, manage staff positioning, and ensure optimal workflow during peak hours. Complaint Handling: Address guest complaints promptly and professionally, providing effective solutions to maintain satisfaction. Upselling & Revenue Optimization: Promote menu items, specials, and promotions to enhance guest experience and maximize revenue. Hygiene & Safety Compliance: Ensure adherence to hygiene, sanitation, and safety standards in line with company policies.

Fnb Training Executive tại Hoàng Yến Group

1/2020 → 5/2021 (1 năm 3 tháng)

HO CHI MINH

Staff Training: Conduct comprehensive training programs for new employees across all brands, including À la Carte, Buffet, and Hotpot service styles, POS system. Operational Monitoring: Develop and implement checklists aligned with standard procedures, utilizing direct observation, camera reviews, and phone audits to ensure compliance. Operational Support: Assist in the daily operations of the restaurant to ensure smooth service and address any operational challenges promptly. KPI Management: Establish KPIs and oversee staff training, focusing on specific topics each week to enhance performance and maintain service excellence. Monthly Planning and Reporting: Prepare detailed plans for the upcoming month and submit comprehensive reports to the manager, ensuring alignment with operational goals and objectives.

Restaurant Casino Supervisor tại THE GRAND HO TRAM STRIP

6/2021 → 10/2022 (1 năm 3 tháng)

BA RIA VUNG TAU

Service Quality and Operations Management: Developed and implemented training programs while monitoring and ensuring service quality. Oversaw operations to deliver exceptional guest experiences by anticipating and exceeding guest needs and expectations. Reporting and Documentation: Prepared regular and ad-hoc reports, maintaining all necessary records and files. Ensured clear communication and collaboration with partnering departments to optimize the use of resources, including manpower and facilities. Shift Leadership: Maintained seamless operations during shifts, staying on duty until proper handover to the next leader. Monthly Reporting: Compiled and analyzed key performance reports, including P&L, beverage variance, tips allocation, and goods control, to maintain operational efficiency and accountability.

Restaurant Manager tại Công Ty Cổ Phần Niso

11/2022 → 1/2024 (1 năm 2 tháng)

HO CHI MINH

Responsible for pre - opening preparations and overseeing the seamless transition of the company to operational status. Financial Accountability: Oversee PnL reports, cost of labor, and cost of goods sold to maintain financial efficiency. Staff Development: Design and implement growth plans to support team members in advancing to the next level in their careers Operational Oversight: Monitor and manage processes remotely while ensuring compliance with company policies. Recruitment and Training: Lead the hiring process and provide comprehensive training for all team members, including onboarding for new hires. Coordinating with other departments to establish operational procedures and workflows. Preparing staff rosters and scheduling.

Nox Beach Club Team Leader tại Hoiana Hotels

4/2024 → Hiện tại

DA NANG

Take responsibility for overseeing operations across the 4 distinct outlets, each offering a unique culinary and hospitality experience: Osteria: Authentic Italian Cuisine; Cham Table: Vietnamese Cuisine (Local Seafood); Grill: Steak House (Modern Steak & Western Style); Beach Club Bar: Tiki Bar & Cabana Pool Service. Manage & inventory equipment, control expenses. Direct service & taking care of VIP / SAG (Special Attention Guest) Reporting & documentation, maintained seamless operations during shifts Handled International Party & Event (Vivavivu Summer Resort 2025 Fashion Exhibition, Miss Universe Australia 2025 ...) Assist higher management with on-the-job training, SOP reviews, and the implementation of monthly, quarterly, and priority promotions; Collect guest feedback, propose appropriate solutions, and continuously enhance service quality. Motivate, engage, and support team members while contributing strategic insights to senior management for team development.

Vo Hoang Thi - Outlets Manager

Hoiana Hotels

VoThi@gmail.com - 0906432271