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Từ 10 đến 20 năm
Trưởng bộ phận/ Trưởng phòng
Thỏa thuận
Toàn Quốc
Tiếng Anh (Giỏi)
5 sao
Hành chính, nhân sự
Giới thiệu bản thân
Trình độ học vấn chuyên môn
Kĩ năng
Kinh nghiệm làm việc
People & Culture Manager tại The Nam Hai
5/2016 → 4/2020 (3 năm 11 tháng)
Quảng Nam
• Recruitment & Talent Acquisition: The "Recruit with Attitude, Teach with Skills" strategy: Directly interview and evaluate candidates for Supervisor-level positions and above. Apply behavioral interview techniques to find candidates with the right "service DNA" that aligns with the service culture. • Culture & Engagement: Monitor and ensure that all personnel decisions (rewards, disciplinary actions, promotions) are based on the company's cultural values. • Employee Benefits Management:Overseeing the implementation of insurance schemes, salaries and benefits, and especially the "Employee Appreciation" program, in accordance with hotel standards. • Developing a comprehensive digitalization strategy for R&D and L&D, (SOP & OJT). • Develop career development paths (Succession Planning) for potential employees. • Monitoring GSS (OTA) and AOS (employee satisfaction index). • Internal event organization:Planning and coordinating team-building activities (Staff Party, Town Hall, Family Day, etc.)
Strategic Human Resource Management tại Le Méridien Saigon, a Marriott 5-Star Hotel
5/2020 → Hiện tại
Ho Chi Minh City
• Advising HRD on human resource strategy includes: Defining the business model strategy, planning human resources according to business objectives, and digitizing comprehensive human resource management technology. • Service Culture Building (Forbes/ LQA Standards/ Service mindset/ Anticipatory Service). • Talent Acquisition & Employer Branding (Developing strategies for attracting high-level talent and building a strong employer brand). • Succession Planning (Responsible for building, developing, and planning for succession planning). • Developing a comprehensive digitalization strategy for R&D and L&D, Digital Checklist (SOP & OJT). • Optimizing operating expenses (OPEX), Responsible for optimizing personnel costs, operating costs, and tracking revenue per employee. • Researching and designing a salary framework Min - Mid - Max. • Monitoring GSS (OTA) and AOS (employee satisfaction index). • Responsible for maintaining Forbes, LQA, Michelin, and 50 Best Bars star ratings.



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