Guest Relation Officer tại Pullman Hanoi Hotel

5/2024 → Hiện tại

Hà Nội

General missions: Upholds the Pullman brand through professional attitude, appearance, and communication. Acts as a link between departments and guest service points. Supports guest satisfaction by providing quality service from arrival to departure. Professional techniques and resposibilities: Handles any customer requests, objections, comments or complaints; provides a response or solutions as soon as possible to improve efficiency, productivity and guest services. Process check in/check out to guests and provides any other assistances guest need. Process all payment types such as room charges, cash or credit card. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Proficient in using professional systems such as Opera Cloud, Resa Web, and ACDC to effectively support daily operations. Team management: Helps train and develop other Welcomers in the team. Participate in internal operational management within the Welcomer team. Contribute to the development of operational standards for the Welcomer role.