Guest-focused hospitality professional with over three years of experience in customer service within international-standard environments, including a 5-star hotal an overseas F&B operations in Singapore. Fluent in Chinese with strong cross-cultural communication skills, complemented by a solid understanding of guest expectations in luxury service settings. Known for delivering personalized guest experiences, maintaining composure under pressure, and handling service recovery with professionalism and empathy Committed to upholding brand standards and contributing to exceptional, memorable gues journeys.