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Khayal Mammadov

Khayal Mammadov

Hồ sơ 5 sao 17 Lượt xem hồ sơ

Nam, 03/04/1990, 36 tuổi

Fujairah, UAE

Cập nhật: 11/05/2026

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Kinh nghiệm làm việc
Từ 10 đến 20 năm
Vị trí
Tổng giám đốc/ Giám đốc
Mức lương mong muốn
Dưới 1 triệu
Nơi mong muốn làm việc
Toàn Quốc
Ngoại ngữ
Tiếng Anh (Giỏi)
Quy mô công ty lớn nhất từng làm
5 sao
Công việc mong muốn
Khác
Lĩnh vực
Resort/ Khu Du lịch

Giới thiệu bản thân

I am currently serving as Director of Rooms at InterContinental Fujairah Resort in the UAE, where I oversee Front Office, Housekeeping, Reservations, Spa, Recreation, and Security operations. With more than 15 years of experience in the hospitality industry with international brands such as IHG and Hilton, I have developed a strong track record in leading large teams, enhancing guest satisfaction, optimizing operational performance, and delivering solid financial results. During my current role, I have successfully implemented cost optimization initiatives, improved loyalty and guest satisfaction scores, and developed new revenue streams across Spa and Recreation operations. I believe my experience in managing complex luxury resort operations aligns well with the requirements of this role.

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Kinh nghiệm làm việc

Assistant Front Office Manager tại Hilton Baku, Azerbaijan (Hilton Hotels & Resorts)

2/2015 → 1/2017 (1 năm 11 tháng)

NN

• Supported Front Office leadership across all sections, enhancing VIP handling and guest service delivery. • Facilitated Hilton training sessions (Train the Trainer, Luxury Service Standards). Previous career includes progressive Front Office roles (2009–2015): Senior Supervisor, Night Supervisor, GSA – Hilton Baku & Landmark Hotel, Baku and Food and Beverage Trainee.

Front Office Manager tại Holiday Inn Baku, Azerbaijan (IHG Hotels & Resorts)

1/2017 → 12/2018 (1 năm 10 tháng)

NN

• Directed all Front Office functions with a team of 25+. • Improved guest satisfaction results, restructured and trained team on IHG operations standards.

Director of Rooms tại InterContinental Fujairah Resort, UAE (IHG Hotels & Resorts) Director of Rooms

12/2018 → Hiện tại

NN

Director of Rooms | Jan 2025 – Present • Leading Front Office, Housekeeping, Spa, Recreation, Reservations & Security, executive committee member reporting to GM • Implemented cost optimization initiatives: 40% savings via tech-based solutions, transportation and other contracts. • Restructured Spa & Recreation teams, achieving Spa profitability and boosting Day Pass & Gym membership revenues. • Designed and introduced luxury lifestyle social events, enhancing guest engagement and satisfaction index Rooms Operations Manager | Jan 2024 – Jan 2025 • Oversaw front office and housekeeping, ensuring seamless guest experience and operational efficiency • Optimized guest journey and service delivery processes to sustain top market guest satisfaction scores Rooms Manager | Jan 2021 – Jan 2024 • Delivered +3% RevPAR impact through Front Office Accelerate Program. • Achieved 0.5% annual growth in loyalty recognition and 20% increase in loyalty enrolments scores • Consistently improved OSAT scores (+1.2% YoY), maintaining #1 positioning on social media platforms • Improved employee engagement by +3%, building a high-performing team culture Resort Assistant Manager | Dec 2018 – Dec 2020 • Directed Front Office operations, resolving guest challenges and driving departmental KPIs.

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