Kho tài liệu 
Chuyên trang đào tạo 
Việc làm thêm
Phạm Anh Tuấn
18 Lượt xem hồ sơ
Nam, 20/06/1998, 28 tuổi
110 B7 Tô Hiệu, Cầu Giấy, Hà Nội
Cập nhật: 12/05/2026
Thông tin liên hệ
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| Thống kê kết quả liên hệ của các nhà tuyển dụng | Số lượt | Thời gian liên hệ gần nhất |
|---|---|---|
| Liên hệ thành công | 0 | Chưa có |
| Liên hệ không thành công | 0 | Chưa có |
Từ 5 đến 10 năm
Giám sát
20 - 30 triệu
Hà Nội
Tiếng Anh (Khá)
5 sao
Tiền sảnh
Giới thiệu bản thân
Trình độ học vấn chuyên môn
HANOI TOURISM COLLEGE
Hospitality Management - Khác
2016 → 2019
Kĩ năng
Kinh nghiệm làm việc
Bellman tại InterContinental Hanoi Westlake
3/2019 → 8/2021 (2 năm 5 tháng)
Hà Nội
- Greet guests in a friendly manner and assist guest’s luggage - Operate a taxi upon request - Communicate with other departments in a friendly and professional manner - Be aware of local attractions and restaurants and make recommendations to guests - Accurately communicate with other shifts regarding issues arising from day to day operations - Performs check-in, check-out procedures following 5-star hotel standard - Welcomes greets and escorts all arriving guests when possible to their located rooms
Front Desk Agent tại InterContinental Hanoi Westlake
8/2021 → 2/2023 (1 năm 6 tháng)
Hà Nội
- Performs check-in, check-out procedures following 5-star hotel standard - Maintain friendly rapport with guests in order to ensure their goodwill and repeat business - Receives and creates bookings, room allocations - Cooperate with Finance department to ensure billing and VAT was correct before issue - Familiar with the Business Center daily operation - Welcomes greets and escorts all arriving guests when possible to their located rooms wherein a personalized check-in is to be facilitated - Prepare amenity cards for VIPs - Courtesy and politeness are to be observed at all times and freely communicate with guests - Handles guest’s complaint or requests and liaise with the department concerned to ensure immediate follow up - Preview VIP next day arrivals, ensuring that those with special requests and those accorded special status by hotel are highlight to Management and necessary related functions are actions - Responsible to arrange flowers and fruits for in-house and arrival guests - Coordinate with Housekeeping department to ensure that rooms assigned to VIP guests are in order. - Totally familiar with room amenities, layout, rate structure, outlets (e.g. promotions, banquet, function, party etc.) - Assist to promote and up sell the hotel’s products and services - Ensures that all repeat guests are accorded personalized service recognize and welcome
Duty Manager tại InterContinental Hanoi Westlake
2/2023 → Hiện tại
Hà Nội
- Act as the main point of contact for guests, handling inquiries, complaints, and special requests. - Maintain a strong presence in the lobby and public areas to interact with guests. - Handle VIP arrivals and ensure they receive personalized service. - Ensure all safety and emergency procedures are followed. - Respond to and manage any incidents, such as medical emergencies, fire alarms, or security issues. - Prepare reports on daily operations, incidents, and guest feedback. - Motivate and inspire staff to uphold high standards of hospitality and teamwork. - Monitor guest feedback and online reviews, implementing improvements to enhance satisfaction. - Recognize and reward outstanding performance while addressing performance challenges constructively. - Conduct daily briefings to communicate key information and updates. - Supervise front desk, housekeeping, and food & beverage teams to ensure smooth daily operations. - Coordinate with different departments (housekeeping, maintenance, reservations) to resolve issues promptly. - Monitor occupancy levels, room availability, and overbooking situations. - Ensure that all hotel services and amenities are running efficiently.
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