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Từ 1 đến 3 năm
Nhân viên
12 - 20 triệu
Lạng Sơn
Tiếng Anh (Trung bình)
5 sao
Giới thiệu bản thân
Trình độ học vấn chuyên môn
National Economics University (NEU)
Bachelor of Tourism and Travel Service Management - Đại học
2018 → 2022
Kĩ năng
Kinh nghiệm làm việc
FRONT OFFICE RECEPTIONIST tại Four Points by Sheraton Lang Son – Marriott International
9/2022 → 12/2022 (2 tháng)
Việt Nam
• Delivered professional check-in and check-out services in accordance with brand standards. • Handled guest inquiries, complaints and special requests professionally. • Promoted room upgrades and hotel services to maximize revenue. • Assisted guests with Marriott Bonvoy membership registration and bene ts
FRONT OFFICE RECEPTIONIST tại Vinpearl Hotel Lang Son–Vinpearl
2/2022 → 9/2022 (7 tháng)
Việt Nam
• Performed daily front desk operations including guest check-in and check-out. • Responded to guest concerns and ensured a pleasant stay experience. • Coordinated with hotel departments to ensure smooth service delivery. • Managed hotline calls, reservations and shift reports.
PERSONAL ASSISTANT TO GENERAL MANAGER tại Four Points by Sheraton Lang Son – Marriott International
1/2023 → 4/2025 (2 năm 3 tháng)
Việt Nam
• Provided executive administrative support to the General Manager. • Prepared business reports, meeting minutes and internal communications. • Assisted in operational planning and cross-department coordination. • Managed con dential documents and ensured e cient workflow within the GM o ce. • Facilitated communication between departments to support service quality and operational e ciency.
SALES EXECUTIVE tại Four Points by Sheraton Lang Son – Managed by Vinpearl (Formerly managed by Marriott International)
4/2025 → Hiện tại
Việt Nam
• Conduct proactive client sourcing through calls, emails, networking activities and market research. • Prepare sales proposals, quotations, contracts and periodic sales reports. • Handle client inquiries and recommend suitable packages for corporate groups, meetings and banquet events. • Negotiate rates and close small-to-medium group bookings. • Coordinate site inspections, familiarization trips and client meetings. • Maintain and update client databases and sales records using Opera PMS to support sales tracking and client management. • Work closely with Front O ce, F&B, Banquet and Housekeeping departments to ensure seamless event operations. • Support on-site event execution and maintain communication with clients before, during and after events to ensure satisfaction.



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