E-commerce Officer tại Silverland Hospitality

7/2024 → Hiện tại

Hồ Chí Minh

Main Responsibilities: - Optimized room availability and pricing policies across all channels to maximize daily occupancy rates. ​ - Controlled Travel Agents and channel manager systems to ensure seamless online booking operations. ​ - Engineered strategic price structures for online channels, directly contributing to increased digital revenue. - ​Resolved complex rate discrepancies on online platforms, maintaining high brand integrity and customer trust.

Sales Executive tại NORTHERN SAIGON HOTEL

3/2023 → 6/2024 (1 năm 3 tháng)

Hồ Chí Minh

Main Responsibilities: - Exceeded sales targets by aggressively promoting hotel rooms and premium accompanying services. ​ - Expanded the corporate portfolio by identifying and securing high-value corporate guest sources. - ​Boosted conversion rates by providing expert consultation and personalized customer support for potential guests. ​ - Streamlined booking workflows by efficiently managing guest inquiries and site bookings. - ​Collaborated with internal departments to maintain service quality and resolve guest issues promptly.

Training Coordinator tại NOVA COMMERCE

7/2022 → 11/2022 (4 tháng)

Hồ Chí Minh

Main Responsibilities: - Executed comprehensive training programs for diverse employee groups, meeting 100% of organizational needs. ​ - Managed end-to-end logistics for training events, ensuring perfect delivery of both online and offline sessions. -Arrange training schedule for teachers. Work with relevant department to arrange monthly training schedule. Handle logistics for training activities including venues and equipment, gifts, etc. - ​Analyzed post-training data and surveys to identify areas for improvement and enhance course quality. - ​Maintained accurate databases for trainees and trainers, ensuring data-driven tracking of program results.

Sales Executive tại CHERRY SHOP

8/2021 → 6/2022 (10 tháng)

Hồ Chí Minh

Main Responsibilities: - Increased retail sales by consulting with customers to identify preferences and suggest tailored merchandise. ​ - Delivered exceptional service by resolving technical questions and assisting with complex purchase decisions. ​ - Enhanced inventory alignment by reporting customer taste trends directly to the warehouse team. - ​Administered smooth return and exchange processes to maintain high levels of customer loyalty.

Supporter tại UPMEDIA

6/2020 → 7/2021 (1 năm )

Hồ Chí Minh

Main Responsibilities: - Amplified online presence by managing product listings across the official website and fan pages. ​ - Interfaced with design teams to translate specific customer requests into high-quality visual outputs. ​ - Managed diverse customer requests with high efficiency to ensure total client satisfaction.

Mrs. Do Doan Mai Khoi - ECommerce Manager

Silverland Hospitality

khoi.do@silverlandhotels.com - 0906138025