Front Office Receptionist tại Minh Tâm Hotel

4/2022 → 5/2026 (4 năm )

Hồ Chí Minh

Assisted guests with check-in, check-out, and payment processing. Handled room reservations and responded to guest inquiries via phone, email, and OTA platforms. Coordinated with housekeeping and other departments to ensure room availability and guest satisfaction. Resolved guest complaints and provided appropriate solutions in a timely and professional manner. Promoted room upgrades and hotel services to increase revenue. Prepared daily reservation reports and maintained accurate booking statuses and guest information in the hotel system.