Front Office Agent tại World Tea Resort Nha Trang (Paradise Resort)

4/2025 → Hiện tại

Việt Nam

04/2025 - 07/2025 Assisted resort operations during the preparation phase for the Miss Cosmo Vietnam event. Coordinated with team members to ensure smooth front office preparation and guest experience readiness. 07/2025-12/2025: Opening Phrase 01/2025-Present: Main Operational Phrase Handle daily guest check-in and check-out procedures. Proactively coordinate with the Sales Department regarding guest arrival and departure schedules to arrange high-speed boat transfers. Introduced resort facilities, services, and general information to guests professionally and clearly. Provide personalized service for VIP guests/ VIP internal guest and escort guests to villas/rooms. Answer in-house guest calls and coordinate with related departments to fulfill guest requests,resolve complaints, and ensure guest satisfaction. Served welcome drinks/ tea to guests upon arrival in accordance with hospitality service standards. Check reservation email Maintain cleanliness and presentation standards at the front desk, lobby, and surrounding public areas.