Motivated Tourism and Hospitality graduate with hands-on experience in customer service, hospitality operations, and event organization in international resort environments. Strong communication skills, ability to work in dynamic team settings, and a passion for delivering excellent guest experiences. Seeking an opportunity to contribute professional service quality and grow within the hospitality, tourism, or service industry. Housekeeping staff Vinpearl Phu Quoc Resort – Phu Quoc, Vietnam Key Responsibilities Checked guest rooms during check-in and check-out procedures. Performed room cleaning and sanitation to maintain high hotel standards. Handled guest laundry services and ensured timely delivery. Resolved unexpected situations professionally and efficiently. Maintained strong communication with guests to ensure satisfaction. Tour Program Coordinator Viet Travel – Vietnam Responsibilities Planned and organized travel itineraries for group tours. Coordinated a 3-day 2-night tour program from Da Nang to Quang Tri. Assisted tour guides with scheduling and logistics. Supported customer communication and travel arrangements. Service Staff BeerHub Restaurant – Da Nang, Vietnam Responsibilities Received and processed customer orders. Delivered food and beverage service to guests. Communicated and interacted with customers of diverse age groups. Provided beverage recommendations and product introductions. Ensured excellent customer satisfaction and service quality. Event & Activity Staff Mikazuki Japanese Resorts & Spa – Da Nang Responsibilities Organized and hosted team-building programs. Worked as MC (Master of Ceremony) for internal activities. Served as life guard staff and activity support. Observe and ensure the safety of guests First aid for drowning people Assisted with guest entertainment programs and resort activities.