Hospitality professional with nearly three years of hands-on experience in front office and food & beverage operations. Currently working as a receptionist, with direct responsibility for guest check-in/check-out, reservation management, and payment processing. Recognized for delivering personalized service to international guests and maintaining high levels of customer satisfaction in fast-paced environments. Strong ability to handle guest concerns, coordinate with multiple departments, and ensure smooth daily operations. Proactive, adaptable, and committed to continuous improvement in service quality and professional skills.