Lobby Operations & Service Coordination Specialist (Bellman & Guest Support) tại QUY PHUONG BAC TRADING SERVICE CO., LTD (NORTHERN CHARM HOTEL)

5/2023 → Hiện tại

Việt Nam

• Welcomed incoming guests, assisted with check-in/out queues, and managed luggage handling in compliance with 4-star hospitality standards. • Multi-tasked across the lobby area: provided local tourism counseling, arranged transportation (ride- hailing apps, taxis, airport transfers), and delivered dedicated assistance to international guests. • Collaborated closely with Housekeeping, Security, and F&B teams to fulfill special guest requests and handle unexpected service bottlenecks. • Assisted the front desk with online bookings, verified reservation rates, and executed on-site upselling of hotel facilities and external tours. Key Achievements: • Awarded "Excellent Employee in Service Resolution" (2024) for demonstrating exceptional composure and tactfulness in pacifying demanding guests. • Maintained high operational efficiency and accuracy under high-pressure environments during peak arrival and departure hours.