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Thái Hoàng Trúc Anh

Thái Hoàng Trúc Anh

Hồ sơ 5 sao bạc 19 Lượt xem hồ sơ

Nữ, 11/11/1994, 31 tuổi

Ấp Suối Đá, Dương Tơ, Phú Quốc, An Giang

Cập nhật: 27/05/2026

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20 - 30 triệu
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With over five years of experience in sales and three years in the hospitality industry-spanning from private enterprises to international corporations-and nearly three years serving as a Guest Ambassador at Vinpearl, I have cultivated strong interpersonal and communication skills, refined emotional intelligence, and a deep commitment to service excellence. My professional journey has strengthened my ability to anticipate guest needs, resolve challenges with discretion, and deliver personalized, high-touch experiences in fast-paced, multicultural environments. I aspire to build a distinguished and enduring career, contributing meaningfully to elevating the standards and reputation of the hospitality industry in my home country.

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Guest Ambassador tại Vinpearl Wonderworld Phú Quốc

11/2023 → 11/2025 (2 năm )

Phú Quốc

• Delivered bespoke butler services to VIP and VVIP guests, ensuring absolute discretion, personalization, and seamless coordination throughout the guest journey. • Served as a dedicated butler for distinguished guests, including renowned artists such as Thu Minh and Trà My; Phạm Tuân (Lieutenant General and the first Vietnamese astronaut); the Vice Chairman of the • National Assembly of Vietnam; provincial Party Secretary of An Giang; ambassadors and plenipotentiary representatives of the European Union in Vietnam; as well as official delegations from the Republic of Congo. • Orchestrated end-to-end guest experiences for high-ranking government officials, diplomats, and celebrities, ensuring every detail aligned with individual preferences and strict protocol requirements. • Demonstrated exceptional emotional intelligence, cultural awareness, and protocol sensitivity when serving political leaders, ambassadors, and international delegations. • Anticipated and fulfilled complex, high-level requests with precision, efficiency, and absolute confidentiality. • Coordinated closely with multiple departments to deliver flawless service execution under high- pressure and time-sensitive conditions. • Built strong relationships with elite clientele, contributing to brand prestige, guest loyalty, and repeat visits.

Guest Ambassador tại =Vinpearl Resort & Spa Phú Quốc

11/2025 → Hiện tại

Việt Nam

Key Achievements (Q1 2026): January 2026: VND 702,552,000 / VND 321,000,000 (218.8% of target) February 2026: VND 564,994,500 / VND 238,000,000 (237.7% of target) March 2026: VND 645,139,700 / VND 302,000,000 (213.6% of target) Total Q1 2026 Onsite Revenue: VND 1,912,686,000 • Delivered refined and personalized guest experiences, consistently upholding the highest standards of luxury hospitality. • Acted as a key point of contact for VIP and international guests, demonstrating exceptional communication skills and cultural awareness. • Leveraged strong sales acumen across Rooms, F&B, and recreational services, identifying guest preferences and maximizing revenue opportunities. • Proactively recommended tailored experiences and upselling strategies, driving significant incremental revenue across multiple service streams. • Consistently exceeded sales KPIs for three consecutive months, achieving up to 236% of target and generating over VND 1.8 billion in total revenue (Dec-Feb). • Recognized as "Best Seller of the Month" (January) for outstanding sales performance and revenue contribution. • Ranked among top performers through a combination of strategic upselling, relationship-building, and service excellence. • Anticipated guest needs with precision, handling requests with discretion, attention to detail, and efficiency. • Managed guest feedback and resolved concerns promptly, enhancing satisfaction, loyalty, and repeat business. • Collaborated seamlessly with cross-functional teams to deliver a cohesive and elevated quest

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