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Từ 5 đến 10 năm
Giám sát
20 - 30 triệu
Kiên Giang
Tiếng Anh (Giỏi)
5 sao
Giới thiệu bản thân
Trình độ học vấn chuyên môn
Kĩ năng
| Lắng nghe và xử lý tình huống | |
| Giải quyết phàn nàn |
Kinh nghiệm làm việc
Guest Ambassador tại Vinpearl Wonderworld Phú Quốc
11/2023 → 11/2025 (2 năm )
Phú Quốc
• Delivered bespoke butler services to VIP and VVIP guests, ensuring absolute discretion, personalization, and seamless coordination throughout the guest journey. • Served as a dedicated butler for distinguished guests, including renowned artists such as Thu Minh and Trà My; Phạm Tuân (Lieutenant General and the first Vietnamese astronaut); the Vice Chairman of the • National Assembly of Vietnam; provincial Party Secretary of An Giang; ambassadors and plenipotentiary representatives of the European Union in Vietnam; as well as official delegations from the Republic of Congo. • Orchestrated end-to-end guest experiences for high-ranking government officials, diplomats, and celebrities, ensuring every detail aligned with individual preferences and strict protocol requirements. • Demonstrated exceptional emotional intelligence, cultural awareness, and protocol sensitivity when serving political leaders, ambassadors, and international delegations. • Anticipated and fulfilled complex, high-level requests with precision, efficiency, and absolute confidentiality. • Coordinated closely with multiple departments to deliver flawless service execution under high- pressure and time-sensitive conditions. • Built strong relationships with elite clientele, contributing to brand prestige, guest loyalty, and repeat visits.
Guest Ambassador tại =Vinpearl Resort & Spa Phú Quốc
11/2025 → Hiện tại
Việt Nam
Key Achievements (Q1 2026): January 2026: VND 702,552,000 / VND 321,000,000 (218.8% of target) February 2026: VND 564,994,500 / VND 238,000,000 (237.7% of target) March 2026: VND 645,139,700 / VND 302,000,000 (213.6% of target) Total Q1 2026 Onsite Revenue: VND 1,912,686,000 • Delivered refined and personalized guest experiences, consistently upholding the highest standards of luxury hospitality. • Acted as a key point of contact for VIP and international guests, demonstrating exceptional communication skills and cultural awareness. • Leveraged strong sales acumen across Rooms, F&B, and recreational services, identifying guest preferences and maximizing revenue opportunities. • Proactively recommended tailored experiences and upselling strategies, driving significant incremental revenue across multiple service streams. • Consistently exceeded sales KPIs for three consecutive months, achieving up to 236% of target and generating over VND 1.8 billion in total revenue (Dec-Feb). • Recognized as "Best Seller of the Month" (January) for outstanding sales performance and revenue contribution. • Ranked among top performers through a combination of strategic upselling, relationship-building, and service excellence. • Anticipated guest needs with precision, handling requests with discretion, attention to detail, and efficiency. • Managed guest feedback and resolved concerns promptly, enhancing satisfaction, loyalty, and repeat business. • Collaborated seamlessly with cross-functional teams to deliver a cohesive and elevated quest



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