Nhân viên lễ tân tại Sheraton Hanoi Hotel

11/2024 → 6/2026 (1 năm 7 tháng)

Hà Nội

- Delivered professional customer support and handled guest inquiries in a fast-paced international environment. - Resolved customer complaints and unexpected issues promptly while maintaining high service quality and customer satisfaction. - Coordinated with multiple departments to ensure smooth operations and timely support for guests. - Managed customer information and service requests accurately through daily operational systems. - Assisted international guests with communication, travel support, and service guidance in English. - Maintained professional communication and positive customer relationships throughout the customer experience journey.