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Nguyễn Thị Quỳnh Trang

Nguyễn Thị Quỳnh Trang

Hồ sơ 5 sao vàng 15 Lượt xem hồ sơ

Nữ, 27/03/2002, 24 tuổi

phường Đống Đa, Hà Nội

Cập nhật: 30/05/2026

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Kinh nghiệm làm việc
Dưới 1 năm
Vị trí
Nhân viên
Mức lương mong muốn
12 - 20 triệu
Nơi mong muốn làm việc
Hà Nội
Ngoại ngữ
Ý (Khá)
Quy mô công ty lớn nhất từng làm
N/A
Công việc mong muốn
Tiền sảnh
Lĩnh vực
Khách sạn/ Khu căn hộ

Giới thiệu bản thân

A highly motivated hospitality professional seeking a Front Oce Receptionist position where I can utilize my customer service skills, language abilities, and passion for guest satisfaction. Committed to continuously improving operational expertise and multilingual communication skills while contributing to an exceptional guest experience. My long-term goal is to advance into a Front Oce Manager position within the next ve years through dedication, leadership development, and outstanding performance.

Trình độ học vấn chuyên môn

Hanoi University

Italian Language - Đại học

2020 → 2025

• Developed strong foreign language communication skills through interactions in tourism and hospitality-related environments. • Acquired a solid understanding of Italian culture, customs, and travel preferences, enabling eective communication with Italian-speaking guests. • Participated in international exchange activities to enhance cross-cultural communication, interpersonal, and customer service skills

Kĩ năng

Kinh nghiệm làm việc

Italian Market Sales Executive tại Autour Asia

2/2026 → 5/2026 (2 tháng)

Việt Nam

•DevelopedastrongunderstandingofItalianguests'needs,travel preferences, and service expectations, enabling the delivery of personalized and guest-focused experiences. • Built and maintained positive relationships with Italian-speaking clients through professional and eective communication in Italian. • Handled guest inquiries, requests, and feedback promptly while providing appropriate solutions to ensure customer satisfaction. • Demonstrated strong problem-solving skills by assisting guests with service-related issues and coordinating eective resolutions. • Collaborated closely with internal departments and external partners to ensure seamless service delivery and a positive guest experience. • Applied cross-cultural communication skills and knowledge of Italian culture to interact eectively with international guests from diverse backgrounds. • Maintained ongoing communication with guests before and after service delivery to enhance guest satisfaction, loyalty, and long-term relationships. • Consistently provided attentive and personalized customer service while maintaining a professional and welcoming attitude.

Italian Market Sales Executive & Italian-speaking Tour Guide tại Horizon Vietnam Travel

6/2025 → 9/2025 (3 tháng)

Vietnam

• Delivered high-quality customer service to Italian-speaking clients through multiple communication channels, ensuring a positive customer experience. • Handled guest requests, inquiries, and service coordination with professionalism and attention to detail. • Demonstrated strong problem-solving abilities by eectively managing unexpected situations and customer concerns. • Collaborated with hotels, transportation partners, and operational teams to maintain service standards and guest satisfaction. • Built excellent interpersonal and cross-cultural communication skills through daily interaction with international guests. • Enhanced presentation and guest engagement capabilities by guiding groups at cultural and historical attractions in Hanoi.

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