https://www.hoteljob.vn/ho-so-online/2849252-nguyen-thi-minh-chau 2849252-nguyen-thi-minh-chau.pdf
Nguyễn Thị Minh Châu

Nguyễn Thị Minh Châu

Hồ sơ 5 sao bạc 87 Lượt xem hồ sơ

Nữ, 12/11/2002, 23 tuổi

Nguyễn Bỉnh Khiêm, phường Hạnh Thông, HCM

Cập nhật: 22/09/2026

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Kinh nghiệm làm việc
Từ 3 đến 5 năm
Vị trí
Nhân viên
Mức lương mong muốn
8 - 12 triệu
Nơi mong muốn làm việc
HCMC
Ngoại ngữ
Tiếng Anh (Khá)
Quy mô công ty lớn nhất từng làm
5 sao
Công việc mong muốn
Tiền sảnh

Giới thiệu bản thân

Hospitality professional with over three years of Front Office experience in luxury hotels, including supervisory and pre-opening roles. Skilled in guest relations, problem-solving, SOP implementation, and staff training. Passionate about delivering exceptional guest experiences with professionalism, attention to detail, and a strong commitment to service excellence.

Trình độ học vấn chuyên môn

Kien Giang College

Majoy: Hotel management (Hight quality) - Cao đẳng

2019 → 2022

Graduated with honors in Hotel Management from Kien Giang College.

Kĩ năng

Time Management
Teamwork
Training
Communication skill
Leadership Skill

Kinh nghiệm làm việc

Guest Service Agent tại Movenpick Resort Waverly Phu Quoc

11/2022 → 5/2025 (2 năm 5 tháng)

Phú Quốc - Kiên Giang

- Performed guest check-in and check-out procedures. - Handling guest requests and complaints, providing professional solutions to maintain high guest satisfaction levels. - Assisted the Duty Manager in resolving complex guest issues and ensuring smooth shift transitions. - Managed room allocations for tour groups and corporate guests - Trained and guided new employees and interns, ensuring consistent service standards and team efficiency.

Supervisor Front Office tại Lancaster Legacy Hotel & Apartment

12/2025 → 7/2026 (7 tháng)

Việt Nam

Experienced in organizing and setting up hotel operations during the pre-opening phase Conducted training sessions and contributed to operational planning and implementation for staff Managed shift operations, handled guest complaints and feedback, and implemented service improvements Monitored guest occupancy numbers and verified guest nationalities in compliance with stay registration requirements Proficient in handling cash float, managing folios, and Opera systems

Mong muốn về công việc

In the future, I hope to build a long-term career in the hospitality industry and continue developing my skills in Front Office operations. My goal is to gain more experience, take on greater responsibilities, and eventually grow into a management position. I would also like to improve my communication, leadership, and problem-solving skills so that I can provide excellent service to guests and contribute positively to the hotel. Most importantly, I am looking for a stable working environment where I can learn, grow, and build a long-term career.

Giải thưởng

Champion Member Enrollment

1/2023

Achieve "Champion" status for member enrollment on a quarterly basis throughout 2023 and 2024.

Thông tin tham khảo

Dương Đức Hùng (Harry) - Guest Relation Manager

Movenpick Resort Waverly Phu Quoc

dduc.hung93@gmail.com - 0905.533.440

Hoàng Thị Ngọc Điệp - Duty Manager

Movenpick Resort Waverly Phú

diep.hoang@movenpick.com.vn - 088.890.6095

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