Front Desk Supervisor tại Senna Hue Hotel

10/2022 → 3/2026 (3 năm 4 tháng)

Hue

Hospitality professional with over 3 years of experience at a 5-star property, progressing from Front Desk Agent to Front Office Supervisor. Strong background in guest service, operations management, and handling high-pressure situations while maintaining exceptional service standards. Key Responsibilities & Achievements: • Delivered professional front desk services including check-in/check-out, reservations, and guest inquiries in a high-end hospitality environment • Promoted to Front Office Supervisor after demonstrating strong performance, reliability, and leadership potential • Supervised daily front office operations, including shift planning, task delegation, and team coordination • Trained and supported new staff, ensuring adherence to hotel standards and service procedures (SOPs) • Handled complex guest complaints and sensitive situations ( VIP guests, difficult or intoxicated guests) with professionalism and efficiency • Coordinated closely with housekeeping, maintenance, and other departments to ensure seamless guest experience • Managed billing, cash handling, and daily reports, including night audit processes • Maintained high standards of service quality aligned with 5-star hospitality expectations