Assistant Supervisor tại F&S VIETNAM CO., LTD. - SKECHERS

4/2024 → 6/2025 (1 năm 2 tháng)

Việt Nam

Store Operations: Coordinated with the Store Manager to monitor hygiene standards, visual merchandising and track daily activities at the store. Sales Support: Provided sales consultation to meet personal revenue targets (achieving 100% to 140% of the sales plan); supported and coached team members on necessary skills to improve overall work performance. Data Reporting: Gathered and prepared daily sales data reports for the OM to track revenue updates.

Customer Services tại Concentrix

6/2025 → 6/2026 (1 năm )

Việt Nam

Complaint Resolution: Received and resolved issues from foreign customers during their stay to ensure customer satisfaction and maintain positive ratings for partner hotels on Booking.com. (Working environment used English daily via written communication and outbound calls). System Operations: Proficiently used the Extranet system to check booking details. Performance & Training: Achieved all assigned Key Performance Indicator (KPI) targets and won the Best Performance Award for Q1/2026; also supported the management team in guiding and training new staff on standard work processes.

Best Performance Q1

5/2026

Nhân viên xuất sắc nhất Quý 1 - 2026 dựa trên các tiêu chí: Thời gian xử lý khiếu nại - Số lượng khiếu nại đã giải quyết - Kỹ năng xử lý khiếu nại