Ground Staff tại VIAGS Tan Son Nhat International

10/2021 → 10/2023 (2 năm )

Việt Nam

Welcome and assist passengers during check-in process, verifying identification, travel documents, and baggage allowances according to airline policies. Handle special service requests including special meal, wheelchair assistance, unaccompanied minors, and passengers with limited mobility. Issue boarding passes; manage seat allocations, and upgrade requests based on availability and customer status. Collaborate with immigration, customs, and security to ensure smooth processing for high-profile customers. Co-ordinate with flight crew and operation control to ensure timely boarding, load balancing, and gate changes. Provide clear announcement and instructions at boarding gates and handle last-minute delay or rebooking calmly and efficiently.