F&B Internship tại Sheraton Ha Noi Hotel

6/2023 → 3/2024 (8 tháng)

Ha Noi

Front Office Intern / Housekeeping Intern tại Flamingo Cat Ba Beach Resort

4/2024 → 9/2024 (5 tháng)

Hai Phong

Front Office Intern (2 months) Assisted guests with check-in, check-out, and general inquiries in a professional manner Coordinated room status updates between Front Office and Housekeeping departments Responded to guest requests and service concerns promptly to ensure guest satisfaction Housekeeping Intern (2 months) Maintained room quality standards and services. Collaborated with Front Office to ensure all information is shared. Helping guests meet their needs and ensuring they are satisfied with the services.

Service Staff & Cashier tại Umami Dining Restaurant

11/2024 → Hiện tại

Hanoi, Vietnam

Served 50–100+ guests per shift, including VIP and international diners, while delivering personalized service and maintaining high guest satisfaction. Resolved guest complaints, achieving 0 escalated cases during service shifts. Coordinated with Kitchen and FOH teams to support daily special requests and guest celebrations, ensuring smooth service delivery. Driven by a strong sales mindset, effectively recommended premium sake and wine pairings, generating VND 10-12 million in additional monthly revenue. Managed cashiering duties and handled the restaurant's online channels; proactively assisted online clients with menu recommendations to ensure repeat business.