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Từ 3 đến 5 năm
Nhân viên
12 - 20 triệu
HCMC
Tiếng Anh (Giỏi), Tiếng Hàn (Trung bình)
3 sao
Kinh doanh & tiếp thị
Khách sạn/ Khu căn hộ
Giới thiệu bản thân
Trình độ học vấn chuyên môn
Kĩ năng
Kinh nghiệm làm việc
OPERATIONS MANAGEMENT tại SENSE HOSPITALITY GROUP (BRANCH 2)
12/2021 → 7/2023 (1 năm 7 tháng)
Bui Thi Xuan - Ben Thanh Ward
Outstanding Achievement: Optimized operations and customer care strategies, successfully placing the hotel in the Top 1 search visibility/best-seller rankings on Booking.com within the region. Technology Management: Proficiently utilized Skyhotel and ezCloud systems for room allotment, room matrix control, and OTA inventory synchronization, reducing overbooking by 100%. Daily Operations: Directly scheduled and coordinated daily activities for the Front Desk, Housekeeping, and Security departments; ensured smooth operations and optimized room capacity to 45% during peak times. Quality Control: Maintained stable 3-star service standards; strictly monitored Check-in/Check-out processes and drove positive customer review ratings. HR Optimization: Recruited, scheduled shifts, and cross-trained a lean, agile team; kept the employee turnover rate at a minimum over 3 years. Financial Control: Utilized software to track daily revenue, compiled financial reports for the owner, and strictly controlled costs for amenities and laundry services.
RECEPTIONIST & OTA SALES tại ANPHA BOUTIQUE HOTEL
9/2023 → 12/2025 (2 năm 2 tháng)
Le Thanh Ton - District 1 - HCMC
Guest Services: Directly welcomed and assisted in-house guests; handled professional, friendly check-in/check-out procedures. Channel Management: Managed and operated OTA distribution channels including Booking.com, Agoda, Traveloka, Expedia, etc. Content Optimization: Optimized hotel visibility and search rankings on OTA platforms; updated room rates, promotions, images, and content to meet SEO standards. Revenue Analysis: Analyzed revenue and room booking trends from OTA channels to propose seasonal pricing strategies. Account Relations: Negotiated and built strong relationships with OTA Account Managers to enhance collaboration and media support. Marketing Collaboration: Partnered with the Marketing department to execute online marketing campaigns, attracting direct bookings through online channels.



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