Spa Manager tại JM Marvel Hotel & Spa and GM Premium Hotel (4-star and 5-star boutique hotels under GHG Hospitality)

5/2024 → 4/2026 (1 năm 11 tháng)

Việt Nam

Key Achievements • Managed monthly spas revenue ranging from 700 million VND during low season to 1.2 billion VND during peak season, ensuring operational eciency and service excellence. • Successfully managed two highly rated hotel spas ranked Top 5 and Top 10 on TripAdvisor Hanoi, each supported by more than 1,000 veried guest reviews. • Maintainedoutstandingguestsatisfaction,achievingGoogleratings of 5.0 (2,000+ reviews) and 4.9 (1,500+ reviews). • Ledanddevelopedahigh-performingteamof10–12employeeswhile overseeing operations of a 12-treatment-room spa with 22 treatment beds. • Increased spa revenue through eective upselling strategies, team development, and personalized guest service. Responsibilities • Managed and supervised receptionists, therapists, and housekeeping sta. • Oversaw daily Spa operations and ensured service quality met hotel standards. • Personalized services based on guests’ needs to improve customer satisfaction and 5-star reviews. • Created flexible sta schedules based on hotel occupancy to optimize labor costs. • Managed daily revenue, expenses, and reported directly to the Director. • Recruited and trained Spa sta on company standards and operating procedures. • Encouraged team participation in hotel activities to improve teamwork and sta engagement.