> Combination of expertise in Restaurant Management (Hoa Sen University) and Business management thinking (Open University). Nearly 3 years of practical experience in handling situations flexibly, remaining calm, and resolving issues eectively under high pressure. Possesses strong skills in tactful communication, active listening, persuasive consulting, and flexible handling of complaints. Professional, meticulous, organized work style with a focus on customer satisfaction. > Short-term goal: Aspiring to a Receptionist / Customer Service position to leverage my understanding of psychology, attentive greeting, and quick information processing to build a trustworthy brand image for the company in the eyes of partners and customers.