EXPERIENCE San Hotel, Hang Hanh - Receptionist 2019 ● Managed guest check-in and check-out processes efficiently while ensuring accuracy. ● Handled room reservations, cancellations, and modifications as well as guest inquiries, requests, and complaints, providing effective solutions to ensure guest satisfaction. Serene Spa, Ma May - Receptionist 2018 ● Processed payments, maintained accurate transactions records, answered phone calls, responded to emails, and provided information about services, upgrades to enhance the guest experience. Brilliant Hotel, Hang Trong - Receptionist 2017 ● Managed guest check-in and check-out processes efficiently while ensuring accuracy. ● Handled room reservations, cancellations, and modifications as well as guest inquiries, requests, and complaints, providing effective solutions to ensure guest satisfaction.