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Từ 1 đến 3 năm
Nhân viên
8 - 12 triệu
Hà Nội
Tiếng Anh (Giỏi)
5 sao
Ẩm thực
Khách sạn/ Khu căn hộ
Giới thiệu bản thân
Trình độ học vấn chuyên môn
Foreign Trade University
International Hotel Management - Khác
2019 → 2022
Kĩ năng
Kinh nghiệm làm việc
Receptionist tại Peridot Grand Luxury Boutique Hotel
5/2022 → 4/2023 (11 tháng)
33 Duong Thanh Street, Hoan Kiem District, Hanoi
Warmly greeting, welcoming guests in person, take care and listen to guest’s request. Answering phone calls from guests and forwarding incoming phone calls to other departments. Checking bills, prepare reports and take notes for a specific guest request in order to help the operation runs smoothly between departments. Handling with customer complaints to maintain the satisfaction and avoid bad reviews. Understanding to the hotel system, payment procedure, room availibility, arrange tour, transportations and accommdations. Always pay attention to the lobby to see if the customer need something and stationery also.
At Your Service Agent tại JW Marriott Hotel Hanoi
8/2023 → 8/2024 (1 năm )
8 Do Duc Duc Street, Nam Tu Liem, Hanoi
Understanding the OPERA system to access to the Operation system of the hotel. Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Follow up with guest to ensure their request has been resolved to their satisfaction. Operating telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension. Processing room service orders, answer questions on menu selection and record transactions in point-of-sale system.
Server Trainee tại The Adolphus Hotel
1/2025 → 12/2025 (10 tháng)
1321 Commerce St, Dallas, TX 75202, USA
Understand the work of a server, barista in a bistro and customer service. Serve and take guest’s order, set up tables, clean dishes, and cutlery on the backside. Making drinks, especially coffee, for the guests. Providing excellent waiter service to ensure satisfaction. Understand the operator system in the restaurant.



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