Receptionist & Guest Relations Officer tại Saigon Prince Hotel (4-Star Hotel)

5/2023 → Hiện tại

Việt Nam

Welcomed guests and assisted with smooth check-in/check-out procedures. Provided personalized greetings for VIP and Loyalty guests, escorted them to seating areas, introduced amenities, and offered support throughout their time in the Lounge. Assigned rooms and conducted inspections for VIP guests; prepared personalized welcome letters and ensured high-quality arrival experiences. Consistently achieved top-tier performance in room sales, buffet bookings, and upsell targets, contributing to increased hotel revenue. Provided ongoing guest support during their stay, promptly addressing inquiries and resolving service requests. Processed payments for room charges, deposits, and incidental expenses. Generated VAT invoices; meticulously verified and cross-checked information to ensure 100% accuracy before issuance. Collaborated closely with relevant departments to ensure service quality and handled all guest requests efficiently and accurately. Maintained professional demeanor and adhered to high-standard hotel service protocols.