Seasoned hospitality professional with over 3 years of experience as a Service Manager at a high-end steakhouse, managing daily operations for 100–150 guests and leading a team of 15+ staff members. Proven ability to deliver exceptional dining experiences, maintain service consistency, and resolve guest complaints with a 95% success rate. Skilled in staff training, floor management, inventory control, and coordinating with kitchen teams to ensure seamless service. Fluent in English and Vietnamese, with a strong commitment to excellence and guest satisfaction.