Hoteljob MV: "Tôi Là Nhân Viên Khách Sạn": Xem Ngay

Hoteljob.vn ra mắt phiên bản App Mobile cho 2 hệ điều hành IOS (Tại đây) và Android (Tại đây)
https://www.hoteljob.vn/ho-so-online/2888936-vo-le-truc-ha 2888936-vo-le-truc-ha.pdf
VÕ LÊ TRÚC HẠ

VÕ LÊ TRÚC HẠ

Hồ sơ 5 sao 93 Lượt xem hồ sơ

Nữ, 03/05/1993, 33 tuổi

Hòa Xuân, Đà Nẵng

Cập nhật: 01/08/2026

  • Chia sẻ:

Thông tin liên hệ

Hồ sơ ứng viên có số điện thoại, email và bao gồm 1 cv đính kèm.

Thống kê kết quả liên hệ của các nhà tuyển dụng Số lượt Thời gian liên hệ gần nhất
Liên hệ thành công 0 Chưa có
Liên hệ không thành công 0 Chưa có
Kinh nghiệm làm việc
Từ 10 đến 20 năm
Vị trí
Trưởng bộ phận/ Trưởng phòng
Mức lương mong muốn
20 - 30 triệu
Nơi mong muốn làm việc
Đà Nẵng
Ngoại ngữ
Tiếng Anh (Giỏi)
Quy mô công ty lớn nhất từng làm
1.000 - 4.999
Công việc mong muốn
Kinh doanh & tiếp thị, Khác, Dự án BĐS/ Quản lý tòa nhà
Lĩnh vực
Khách sạn/ Khu căn hộ, Resort/ Khu Du lịch, Dự án BĐS/ Quản lý tòa nhà

Giới thiệu bản thân

Hotel Operations and Guest Experience professional with over 13 years of progressive experience in luxury hospitality, premium customer service, and operational leadership. Experienced across internationally recognized brands including Hyatt Regency Danang Resort & Spa, Premier Village Danang Resort managed by Accor, The Ritz-Carlton Millenia Singapore, and Masterise Homes. Recognized for developing high-performing service teams, strengthening guest loyalty, and delivering operational excellence through people-focused leadership. Proven experience in guest experience management, front office operations, vendor management, operational budgeting, service recovery, SOP development, KPI & SLA monitoring, asset management, and cross-functional collaboration. Passionate about creating memorable guest journeys while continuously improving operational performance and service excellence.

Trình độ học vấn chuyên môn

Tourism Management Institute of Singapore (TMIS)

Diploma in Tourism - Cao đẳng

2009 → 2011

Kĩ năng

Customer experience
Complaint Resolution
Service Recovery
Event Coordination
Team Leadership
People Development
Vendor Management
KPI & SLA Management
SOP Development
Front Office Operations

Kinh nghiệm làm việc

Food & Beverage Internship tại THE RITZ-CARLTON MILLENIA SINGAPORE

11/2010 → 11/2011 (1 năm )

Đà Nẵng

Supported daily restaurant operations in a Forbes Five-Star luxury hotel. Gained practical experience in luxury hospitality and The Ritz-Carlton Gold Standards

Hostess tại HYATT REGENCY DANANG RESORT & SPA

3/2012 → 1/2013 (10 tháng)

Đà Nẵng

Welcomed guests and managed restaurant reservations. Coordinated guest seating while maintaining Hyatt service standards. Supported daily restaurant operations and ensured a positive dining experience.

Senior Guest Relations tại PREMIER VILLAGE DANANG RESORT (Managed by Accor)

3/2014 → 4/2019 (5 năm 1 tháng)

Đà Nẵng

Career Progression Operator (cum Airport Representative) - Senior Operator - Guest Relations (cum Resort Host) - Senior Guest Relations Responsibilities Selected as a member of the Pre-opening Team supporting operational readiness before the resort’s official opening. Coordinated VIP arrivals, guest preferences and personalized services. Assisted in supervising daily Guest Relations operations. Mentored newly joined team members. Worked closely with Front Office, Housekeeping, Food & Beverage and Engineering departments to ensure seamless guest experiences Key Achievements Promoted through four progressive positions based on consistent performance and leadership potential. Successfully contributed to the opening of Premier Village Danang Resort managed by Accor. Established a solid foundation in luxury hospitality and guest experience management.

Guest Relations Manager tại MUONG THANH LUXURY DA NANG HOTEL

5/2019 → 5/2025 (6 năm )

Đà Nẵng

Responsibilities Led and developed a team of 6–7 Guest Relations Officers, including recruitment, coaching, performance evaluation, scheduling and daily supervision. Delivered personalized experiences for VIPs, long-stay guests, repeat guests and corporate clients. Led guest complaint handling and service recovery to ensure high guest satisfaction. Managed the hotel’s online reputation through TripAdvisor and OTA platforms. Conducted customer service and complaint-handling training for Guest Relations Officers and Front Office Associates. Collaborated closely with Front Office, Housekeeping, Engineering, Food & Beverage and Sales departments to ensure seamless guest experiences. Prepared monthly operational reports and analyzed guest feedback trends for continuous improvement. Key Achievements Led guest experience initiatives contributing to improving the hotel’s TripAdvisor ranking from over #100 to #2 among hotels in Da Nang. Contributed to the hotel receiving the Muong Thanh Hospitality Group Service Excellence Award in recognition of outstanding growth in guest satisfaction ranking and revenue performance. Built and developed a high-performing Guest Relations team through structured coaching and performance management

Senior Specialist – Gallery Operation. Operating as the Functional Lead for Sales Gallery Operations tại MASTERISE HOMES - MASTERI RIVERA DANANG

5/2025 → Hiện tại

Đà Nẵng

Responsibilities Operate as the functional lead for day-to-day Sales Gallery operations, ensuring operational excellence and premium customer experience. Oversee Front Desk operations and visitor experience throughout the customer journey. Coordinate outsourced service providers including Reception, Security, Housekeeping, Landscaping and other operational vendors. Monitor vendor performance through KPI and SLA measurements while ensuring compliance with service standards. Monitor execution of the approved operational budget (approximately VND 7 billion annually) and recommend adjustments when required. Manage operational assets, procurement requests and vendor contracts. Coordinate preventive and corrective maintenance with Engineering teams. Support product launches, customer events and VIP events with attendance of up to 300 guests. Ensure operational readiness during peak periods serving over 200 visitors per day. Prepare monthly operational reports based on system-generated operational data. Develop and continuously improve SOPs to enhance operational consistency. Handle customer feedback and operational issues promptly through effective service recovery. Key Achievements Joined the pioneering Operations team supporting the launch of Masterise Homes’ first Sales Gallery in Da Nang. Successfully coordinated multiple outsourced service providers while maintaining premium operational standards. Strengthened collaboration across Operations, Sales, Marketing, Engineering and external partners.

Mong muốn về công việc

I'm looking for a new opportunity in Da Nang with new challenges and a competitive salary.

Giải thưởng

Thông tin tham khảo

Chia sẻ:

Mã QR giới thiệu

Đánh giá profile