Housekeeping Supervisor tại Fairmont Singapore

9/2022 → 1/2026 (3 năm 4 tháng)

Singapore

• Supervised a team of 10 Room Attendants and Public Area Attendants, maintaining guest room quality standards and operational efficiency. • Conducted daily room inspections, consistently achieving LQA and Forbes luxury housekeeping standards. • Trainedandon-boardednewRoomAttendantsoncleaningprocedures,LQAandForbesstandards,focusingonattention to detail, room presentation, and personalized guest experiences. • Assign cleaning tasks, manage staff schedules, and monitor performance to ensure efficiency and productivity. • Handle guest requests and complaints in a professional and timely manner, ensuring complete guest satisfaction. • Collaborate with other departments, such as Front Office and Engineering, to ensure smooth room operations and quick turnaround service. • Report any damage and loss of property in guest rooms and facilities to Assistant Housekeeping Manager. • Prepare VIP arrival rooms to a luxury standard, ensuring every detail aligns with Accor brand requirements and guest expectations. • Report any damage and loss of property in guest rooms and facilities to Assistant Housekeeping Manager. • Provided regular coaching, performance feedback, and recognition to support employee development and improve team performance.