F&B Service Staff (Pool Bar - Ocean Bar). tại Novotel Phu Quoc Resort

11/2023 → 3/2026 (2 năm 3 tháng)

Việt Nam

• Delivered food & beverage service at a high-volume pool bar and beachfront outlet • Specialized in serving cocktails and light meals (fries, panini, snacks) • Communicated with international guests using basic English, ensuring guest satisfaction • Communicating effectively with international guests • Worked effectively under pressure in a fast-paced environment • Performed cashier duties: billing, payments, and . daily opening/closing reports • Managed daily inventory and stock ordering using Excel • Maintained cleanliness and service standards according to resort policies • Demonstrated strong teamwork with bar and kitchen staff • High-Volume Operations: Successfully managed service for 800-900 guests daily during peak seasons at Novotel. • Operated within a small team of 5 to achieve daily sales of over 50,000,000 VND at the Pool & Ocean Bar.