With experience as an Intern at Lotte Hotel Saigon, I gained practical experience in Front Office operations, including guest services, handling check-in/check-out procedures, and supporting daily hotel operations. I also worked as a Customer Consultant in the education industry, where I strengthened my communication, customer service, and problem-solving skills while assisting customers with professionalism and care. Although I am at the beginning of my career, I am a quick learner with a strong sense of responsibility. I am confident that my hospitality mindset, professional attitude, attention to detail, and dedication to delivering excellent service would enable me to contribute positively to your reservation team and help ensure guest satisfaction.