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Từ 5 đến 10 năm
Outlet Manager
20 - 30 triệu
HCMC
Tiếng Anh (Khá)
N/A
Ẩm thực
Khách sạn/ Khu căn hộ
Giới thiệu bản thân
Trình độ học vấn chuyên môn
Financial and Banking
Bachelor's Degree - Khác
2010 → 2012
Financial and Banking
Bachelor's Degree - Khác
2010 → 2012
Kĩ năng
Kinh nghiệm làm việc
Italian Restaurant Manager tại Lotte Hotels Saigon
10/2022 → 4/2023 (6 tháng)
Hochiminh City
Key Responsibility Opening and closing the restaurant Appointing, inducting, and mentoring new staff members Scheduling shifts and assigning tables to waitstaff Resolving customers' questions and grievances in a professional manner Creating promotion and promoted restaurant on social media and strategy development for outlet. Training and coaching for all the team member to be strong and confident to approach to the guest Conducting payroll activities in an accurate, timely manner Ensuring that the restaurant adheres to pertinent health and safety regulations Purchasing new ingredients, kitchen utensils, and equipment as stock is damaged or depleted Sourcing better deals on all resources and equipment that warrant replacing or replenishing Recording all income and expenses and ensuring that cash registers are balanced Ability to create cocktail, coffee on occasion. Strong enough with beverage knowledge
Restaurant Manager / Humventures tại Hum Dining and Mặn Mòi Authentic Vietnamese Cuisine
4/2024 → Hiện tại
Việt Nam
* Led the District 3 flagship restaurant to become the highest-performing outlet across the HumVentures restaurant chain, contributing to the company achieving 107% of its annual revenue target in 2025. Key Responsibility *Lead daily operations across premium veggies restaurant outlets, ensuring consistent service excellence and brand standards. * Drive sales growth and profitability through strategic planning, revenue management, and guest engagement initiatives. * Manage full restaurant P&L, including budgeting, labor cost, food cost, inventory control, and operational expenses. * Monitor key performance indicators (KPIs) and implement action plans to improve sales, productivity, and guest satisfaction. * Recruit, train, coach, and develop management and service teams to build high-performing employees and future leaders. * Ensure compliance with food safety, hygiene, HACCP, and company Standard Operating Procedures (SOPs). * Collaborate with Culinary, Marketing, HR, and Operations teams to execute seasonal campaigns, new menu launches, and brand initiatives. * Build strong guest relationships, handle service recovery effectively, and maintain high customer satisfaction and loyalty. * Optimize workforce planning, scheduling, and operational workflows to maximize efficiency and service quality. * Analyze business performance reports and identify opportunities to increase revenue while controlling operating costs. * Maintain premium dining experiences aligned with HumVentures’ hospitality philosophy and sustainable dining values.



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