HOUSEKEEPING ATTENDANT / HOUSEMAN tại GRAND HYATT MELBOURNE

12/2023 → Hiện tại

Việt Nam

Delivered consistent, high-quality housekeeping services in a ve-star luxury hotel, ensuring guest rooms and public areas met Hyatt’s strict cleanliness, hygiene, and presentation standards. Actively interacted with guests in corridors and public areas, responding politely to inquiries, directions, and service requests to enhance overall guest satisfaction. Handled guest requests eciently, including extra amenities, room setup adjustments, and urgent cleaning needs, ensuring timely and professional service. Supported room attendants by delivering linens, towels, amenities, and cleaning supplies, helping the team meet daily room targets during high- occupancy periods. Coordinated closely with front oce, maintenance, and housekeeping supervisors to resolve guest-related issues quickly and eectively. Maintained strong attention to detail when cleaning guest rooms, bathrooms, hallways, elevators, and sta areas. Followed all workplace health and safety, hygiene, and manual handling procedures to ensure a safe environment for guests and sta. Managed lost and found items in accordance with hotel policies, ensuring accurate documentation and guest follow-up. Demonstrated reliability, punctuality, and exibility by working weekends, public holidays, and peak seasons as required.