Banquet Manager | 2024 – Present tại Vinpearl Landmark 81, Autograph Collection

12/2021 → Hiện tại

Ho Chi Minh City

Banquet Manager | 2024 – Present • Team Leadership & Resource Management: Directing a team of 10 core staff and managing 20 permanent casual laborers driving daily operational execution, service excellence, and cross-departmental efficiency. • SOP & LSOP Development: Ensuring strict compliance with Marriott International (MI) Global SOPs, while actively formulating Local SOPs to optimize day-to-day departmental workflows and operational efficiency. • Commercial Campaigns & Packaging: Collaborated closely with Event and Sales teams to launch demand-driven promotional campaigns and design high-value sales packages that boost revenue and conversion. • Event Execution: Proven capability in catering to diverse, complex event natures—from exhibitions and regional conferences to luxury weddings, incentive groups, and mega Year-End Parties, managing operations at scale up to 1,000 pax. • Process Optimization & Training: Established standardized onboarding frameworks and operational procedures to maintain service consistency and preserve team best practices. Key Achievements • • • • • • Brand Rebranding & Transition: Successfully executed the operational transition of the property from Vinpearl Landmark 81 to the Marriott International portfolio. Rapid Career Progression: Accelerated through 3 consecutive promotions within 3 years, advancing from Banquet Supervisor to Assistant Banquet Manager, and ultimately Banquet Manager. Top Regional Guest Satisfaction: Achieved the highest Event Satisfaction Index (ESS) across the Marriott Region for the Autograph Collection brand for 2 consecutive years. Operational Resilience & High-Volume Execution: Successfully led the team through demanding peak seasons, executing an average of 40 events per week (including complex back-to-back conferences, gala dinners, and outside caterings). Leadership & Talent Development: Successfully mentored and promoted 3 internal team members to key leadership positions (Staff → Shift Leader, Shift Leader → Supervisor, and Supervisor → Assistant Banquet Manager). Exceptional Employee Engagement: Attained a 95% Employee Satisfaction Survey score for the Banquet department—the highest within the entire F&B division for 2 consecutive years.