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Từ 5 đến 10 năm
Giám sát
12 - 20 triệu
Hải Phòng
Tiếng Anh (Khá)
5 sao
Ẩm thực
Giới thiệu bản thân
Trình độ học vấn chuyên môn
Kĩ năng
Kinh nghiệm làm việc
Shift Supervisor tại Công Ty TNHH Giải Khát Ý Tưởng Việt
2/2026 → 6/2026 (4 tháng)
Việt Nam
Starbucks Coffee - Shift Supervisor to June 2026 Direct daily store operations, ensuring smooth shift transitions, optimal speed of service, and strict adherence to brand standards. Supervise, coach, and motivate a team of baristas to deliver top-tier customer service and product quality. Manage shift staffing, deploy labor efficiently based on peak operational hours, and monitor labor costs to align with store targets. Handle cash management, inventory tracking, stock ordering, and equipment maintenance troubleshooting. Resolve customer inquiries and complaints promptly, ensuring brand loyalty and guest satisfaction. CORE COMPETENCIES Operations & Leadership: Shift Management, Labor Deployment, Team Coaching, Inventory & Ordering, Cash Handling Customer Service: Guest Engagement, Conflict Resolution, Quality Assurance Standards & Safety: Food Safety & Sanitation Compliance, Brand Standards Execution
Restaurant Manager tại CTY TNHH De Baekje
6/2026 → Hiện tại
Việt Nam
Shift Operations & Task Delegation: Supervised daily restaurant operations, delegating precise tasks to front-of-house staff (cashiers, servers) to ensure smooth workflow. Briefing & Checklist Control: Conducted shift handoff briefings and tracked performance via structured checklists to handle operational issues and customer feedback proactively. Customer Relations: Efficiently handled customer inquiries, feedback, and resolved complaints to maintain high satisfaction standards. Online Order Management: Monitored and streamlined online food delivery orders to ensure accuracy and timely fulfillment. Recruitment & Selection: Conducted interviews and managed the hiring process for restaurant personnel. Training & Skill Development: Trained staff on service standards, table setup procedures, and continuous professional development. Team Motivation: Fostered a positive work environment, motivated team members, and managed labor efficiency to optimize labor costs. Performance Management: Established clear accountability and evaluated team performance to maintain high service quality. Cost Control: Managed labor and consumable supply costs to maximize operational profitability. Financial Tracking & Reporting: Monitored inventory metrics and collaborated closely with the accounting department to maintain strict budget and expense control.
Waitress tại Avani Hai Phong Harbour View
8/2023 → 3/2024 (6 tháng)
Việt Nam
• Monitor and control the quantity, quality, and cleanliness of all tableware, equipment, and food items prior to service. • Maintain the hygiene and overall condition of the workstation (or work area) according to established standards. • Set up, maintain, and restock (or replenish) all necessary tools, equipment, and assigned service stations. • Serve the bar menu according to promotional guidelines and à la carte standards. • Serve breakfast buffet to both domestic (Vietnamese) and international guests. • Provide à la carte service to both domestic and international guests. • Provide banquet/event service to both domestic and international guests. • Serve at the bar counter and prepare basic beverages/drinks.
Waitress tại Sheraton Hotels
4/2024 → 4/2025 (1 năm )
Việt Nam
• Monitor and control the quantity, quality, and cleanliness of all tableware, equipment, and food items prior to service. • Maintain the hygiene and overall condition of the workstation (or work area) according to established standards. • Set up, maintain, and restock (or replenish) all necessary tools, equipment, and assigned service stations. • Assist in the training and orientation of new hires and interns. • Support periodic inventory counts of assets/equipment. • Assist with recruitment information for interns. • Coordinate with the Sales team to fulfill service requests and set up dining tables and banquet arrangements. • Provide 5-star standard breakfast buffet service for both domestic (Vietnamese) and international guests. • Serve 5-star standard à la carte and promotional menu items to both domestic and international guests. • Provide 5-star standard banquet/event service for both domestic and international guests.



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