Customer Service Representative tại OAKWOOD RESIDENCE SAIGON & RICHLANE RESIDENCES

5/2024 → 6/2026 (2 năm 1 tháng)

Việt Nam

• Independent Shift Management: Solely managed property operations during night shifts, making high- level autonomous decisions to resolve complex guest issues and technical emergencies. • Financial & Audit Control: Executed complex Night Audits and multi-departmental financial reconciliations; independently managed VAT invoicing during weekends and holidays to ensure financial compliance. • Residential & Strata Operations: Managed transition and daily operations for Sold Units at RichLane Residences, coordinating seamless move-in/out logistics, technical renovation registrations. • Security & Reputation Management: Enforced strict curfews and security protocols to safeguard the privacy of residents, maintaining the property’s reputation as a secure and elite living environment. • Strategic Achievements: Key contributor to the Front Office team achieving regional performance targets in loyalty membership growth; frequently commended by name in TripAdvisor reviews for superior guest satisfaction.