Butler tại ANDOCHINE RESORT AND SPA PHU QUOC

5/2024 → Hiện tại

Phú Quốc

Advising guests on hotel promotional programs and special offers Assisting customers with room bookings via the mobile app and official website Receive guest information, proactively contact and connect with them. Create a seamless experience and enhance the guest's vacation throughout their stay. Managing operations during peak periods, ensure smooth operational processes and deliver customer satisfaction. Conduct in-room check-in and check-out procedures in a professional, efficient, and discreet manner, ensuring accuracy of guest information and compliance with hotel standards Proactively anticipate guest needs, preferences, and potential concerns, taking initiative to exceed expectations and resolve issues before they arise Creating and delivering exceptional experiences by collaborating with HK or F&B departments for special occasions, celebrations, or personalized services (Handmade items made by myself) to enhance the overall customer experience