Front Office Shift Leader tại Sonata Resort

9/2022 → 11/2024 (2 năm 2 tháng)

Việt Nam

09/2022 - 10/2023 Sonata Resort Front Office Agent 11/2023 - 11/2024 Sonata Resort Front Office Shift Leader

Assistant Restaurant Manager - Direct Operational Responsibility tại Sonata Resort

12/2024 → 6/2025 (6 tháng)

Việt Nam

Restaurant Manager tại Sonata Resort

6/2025 → 6/2026 (1 năm )

Việt Nam

• Led high-season F&B operations with a 30-person team while supporting resort service demand of approximately 650-850 in- house guests. • Held direct responsibility for manpower deployment, shift planning, daily service execution, guest satisfaction, staff coaching and operational problem solving. • Managed restaurant and bar service across breakfast, lunch and dinner periods, together with BBQ programs, pool activities and festive operations. • Applied Front Office experience to guest relations and service recovery, providing an end-to-end view of the resort guest journey. • Coordinated closely with Front Office, Kitchen, Housekeeping and other departments to maintain service flow during high- occupancy periods. • Contributed to menu development, pricing reviews, promotions, beverage concepts and cost-conscious operating decisions. • Progressed through four positions at Sonata Resort, demonstrating internal growth from frontline operations to departmental leadership.