Although majoring in Design, working extensively in the F&B industry throughout my student years to support myself has provided me with invaluable, multi-year hands-on experience in guest relations, cashiering, POS operations, and social media management. Combining a strong work ethic with a creative eye, multicultural adaptability, and fluent English (IELTS 7.0), I am eager to contribute as a Guest Relation Executive. I aim to deliver exceptional guest experiences, smoothly manage cashier and booking workflows, and maintain brand voice across all touchpoints. EDUCATION HIGH SCHOOL Phan Chau Trinh | 2019 - 2022 UNIVERSITY Freshman of University of Houston Texas | 2022 - 2023 Currently studying at FPT University | 2023 - 2026 KINH NGHIỆM LÀM VIỆC : HEAD BARISTA & SOCIAL MEDIA MANAGER Yêu Café / Da Nang / 2021 - 2022 Counter & Cashier Management: Performed billing via POS systems, processed cash/digital payments, and maintained daily cash drawer records. Social Media & Inquiries: Managed Meta social media channels, answered guest inquiries, processed table reservations, and resolved customer feedback. WAITRESS Izakaya Hi / Houston Texas, USA / 2022 - 2023 Delivered high-standard, fast-paced dining service to diverse international clientele in a high-volume authentic Japanese Izakaya environment. Introduced menu concepts, guided food & beverage pairings, and addressed guest inquiries in fluent English. Operated restaurant POS systems for order entry, split-check billing, and credit card transaction processing. BREAKFAST SERVICE BARISTA & GUEST RELATIONS The Memory Hotel DaNang / 2023 Provided premium 1:1 personalized beverage service to hotel guests during morning breakfast hours. Actively engaged with domestic and international guests, taking note of special requests, dietary restrictions, and allergies. Operated POS terminal for beverage billing, processed guest payments with 100% accuracy, and handled cash reconciliation. BARISTA & CASHIER Paris Levain Bakery & Café / 2024 Operated POS systems for order taking, cash handling, and payments during peak hours. MARKETING & DESIGN CONTRIBUTOR Nhà Hàng Quê Xưa / 2024 Designed table menus, catalogue, and promotional banners tailored for F&B brand identity