APM tại Casa Service Vietnam

12/2021 → / (4 năm 11 tháng)

HCM

- Arrange and coordinate appointments/schedules/meetings for BOC as required; - Compile all regulations (tenant handbook, interior decoration construction manual...); - Take direct instruction from PropertyManager for daily tasks. - Attend and take minutes of meeting as required - Ensure daily/weekly/monthly/quarterly/yearly reports are prepared and submitted on time; - Work with suppliers/contractors on necessary operational issues related to assigned building operations; - Work as a purchasing officer when required. - On behalf of the Property Manager, following up the assigned duties to make sure the job is done correctly.

E-Commerce tại Malibu Vũng Tàu

12/2017 → 12/2021 (4 năm )

HCM

- Responsible for hotel web site management, online booking, room inventory and Co-ordinate with OTA partners. - Plan sales promotion and set targets for the OTA segment. - Maximum hotel occupancy and the average room rate, while ensuring excellent service and accommodation for all customers. - Search for OTAs and new online tools and increase online bookings. Also, ensure fair prices on both channels. - Maximize travel trade and OTA market share. - Regularly update and manage rate updating on the hotel's website and online channels. - Develop and maintain long-term relationships with key hotel partners. - Build and maintain existing relationships. - Participate in sales and events and support DOSM in achieving room revenue.

Duty Manager tại Saigon Prince

1/2014 → 12/2017 (3 năm 10 tháng)

HCM

- Assist FO manager of department activities - Manage, plan, organize, control and manage the smooth and efficient running of the Front Office Department and all related Guest services, Select, hire and train employees to meet the hotel required standards of service and hospitality, - Be responsible for setting the department training tools such as job descriptions, standards and procedures and a comprehensive training program as a guideline for the department operations, Do a daily inspection and control to all Front Office sections, ensure that Front Office Employees perform their daily duties according to required standards, - Reports all guest/ employee incident and follows up with necessary actions, Check and ensure that consistency and correct procedures in the service for guest is maintained from the reservation stages to the final departure. - Maintains a friendly, neat and professional image to guests and colleagues performs any duties related to the department and assists other departments whenever necessary.

Nguyễn Minh Hiển - Hotel GM

Bach Suites Saigon

gm@bachsuitessaigon.com - 0938622898