https://www.hoteljob.vn/ho-so-online/2920090-quyen-nguyen-le-bao 2920090-quyen-nguyen-le-bao.pdf
Quyên Nguyễn Lê Bảo

Quyên Nguyễn Lê Bảo

Hồ sơ 5 sao bạc 114 Lượt xem hồ sơ

Nữ, 09/09/2002, 24 tuổi

Quận Bình Thạnh, TP.HCM

Cập nhật: 25/08/2026

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Kinh nghiệm làm việc
Từ 1 đến 3 năm
Vị trí
Giám sát
Mức lương mong muốn
12 - 20 triệu
Nơi mong muốn làm việc
HCMC
Ngoại ngữ
Tiếng Anh (Giỏi), Tiếng Hàn (Trung bình)
Quy mô công ty lớn nhất từng làm
10 - 24
Công việc mong muốn
Ẩm thực

Giới thiệu bản thân

Dear Hiring Manager, I am excited to apply for an F&B position at your hotel. With a Bachelor’s degree in Business Administration and over two years of experience in restaurant operations, I have developed strong skills in customer service, team coordination, problem-solving, and daily operations management. In my previous experience as a Restaurant Manager, I managed a restaurant serving an average of 200 guests per day with a team of approximately 20 employees. Handling a wide range of responsibilities to ensure smooth operations has given me a broader understanding of how different functions work together to create a great guest experience. While I have not yet had direct experience working in a luxury hotel environment, I see this as an opportunity to learn and further develop my hospitality skills. I am a fast learner, responsible, and willing to adapt to professional service standards. I believe my hands-on management experience and ability to quickly learn new processes will allow me to adapt well to the hotel environment. Above all, my goal in hospitality is to provide guests with the best possible experience and make them feel welcomed and well taken care of. I would be very grateful for the opportunity to bring my experience, positive attitude, and willingness to learn to your team and contribute to the company. Best regards, Nguyễn Lê Bảo Quyên

Trình độ học vấn chuyên môn

University of Economics and Finance (UEF)

Business Administration - Đại học

2020 → 2024

GPA: 3.26/4

Kĩ năng

Customer Service
Leadership Skill
Tiếng Anh ( IELTS 6.5) Experienced communicating with international customers.
Tiếng Hàn
Problem solving
Cross-functional Collaboration
Multitasking
Inventory & Cost Control

Kinh nghiệm làm việc

BAKERY SUPPERVISOR tại 24H Bakery

9/2023 → 3/2024 (5 tháng)

Đà Lạt

Supervised daily store operations and ensured smooth service delivery. Coordinated staff activities and supported daily workflow to maintain operational efficiency. Assisted customers with product enquiries and purchase decisions, ensuring a positive customer experience. Maintained store cleanliness, product presentation, and service standards. Coordinated inventory to ensure product availability and operational continuity. Supported recruitment, onboarding, and training of new employees. Prepared operational reports and collaborated with the store owner to improve customer satisfaction and sales performance.

RESTAURANT MANAGER tại Da Lat Quan Restaurant

6/2024 → 7/2026 (2 năm )

Phan Rang

Responsibilities Managed daily business operations. Supervised a team of approximately 20 employees, including recruitment, onboarding, coaching, scheduling, and performance supervision. Coordinated daily operations between kitchen, service staff, suppliers, and bar. Managed reservations and service requests through phone, social media, and in-person communication. Handled customer enquiries, complaints, and service recovery while maintaining high customer satisfaction and protecting the restaurant's reputation. Prepared dining areas and event spaces before customer use to ensure operational readiness. Planned workforce allocation based on customer traffic and optimize labor productivity and operational costs. Managed inventory and supplier relationships to ensure operational continuity. Assisted in marketing activities and promotional campaigns. Monitored daily revenue, expenses and proposed ideas for business development.. Coordinated with the kitchen team to review and adjust menus based on customer feedback, sales performance, and food costs. Key Achievements Served approximately 200 customers daily while maintaining excellent customer service standards. Proposed and established partnerships with tour operators, driving an average 10% growth in restaurant revenue. Maintained approximately 20% returning customers, contributing to customer loyalty. Helped maintain a high rating on Google Maps, with over 80% positive customer feedback. Improved inventory procedures and menu planning, reducing food waste by approximately 20%.

Mong muốn về công việc

I am looking to pursue an F&B career in hotels and restaurants, where I can utilize my language skills and experience in serving international guests, while continuing to develop my customer service and hospitality skills. I hope to work in a professional environment where I can learn, grow, and contribute to creating positive experiences for guests

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