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Từ 1 đến 3 năm
Giám sát
12 - 20 triệu
HCMC
Tiếng Anh (Giỏi), Tiếng Hàn (Trung bình)
10 - 24
Ẩm thực
Giới thiệu bản thân
Trình độ học vấn chuyên môn
University of Economics and Finance (UEF)
Business Administration - Đại học
2020 → 2024
GPA: 3.26/4
Kĩ năng
| Customer Service | |
| Leadership Skill | |
| Tiếng Anh ( IELTS 6.5) Experienced communicating with international customers. | |
| Tiếng Hàn | |
| Problem solving | |
| Cross-functional Collaboration | |
| Multitasking | |
| Inventory & Cost Control |
Kinh nghiệm làm việc
BAKERY SUPPERVISOR tại 24H Bakery
9/2023 → 3/2024 (5 tháng)
Đà Lạt
Supervised daily store operations and ensured smooth service delivery. Coordinated staff activities and supported daily workflow to maintain operational efficiency. Assisted customers with product enquiries and purchase decisions, ensuring a positive customer experience. Maintained store cleanliness, product presentation, and service standards. Coordinated inventory to ensure product availability and operational continuity. Supported recruitment, onboarding, and training of new employees. Prepared operational reports and collaborated with the store owner to improve customer satisfaction and sales performance.
RESTAURANT MANAGER tại Da Lat Quan Restaurant
6/2024 → 7/2026 (2 năm )
Phan Rang
Responsibilities Managed daily business operations. Supervised a team of approximately 20 employees, including recruitment, onboarding, coaching, scheduling, and performance supervision. Coordinated daily operations between kitchen, service staff, suppliers, and bar. Managed reservations and service requests through phone, social media, and in-person communication. Handled customer enquiries, complaints, and service recovery while maintaining high customer satisfaction and protecting the restaurant's reputation. Prepared dining areas and event spaces before customer use to ensure operational readiness. Planned workforce allocation based on customer traffic and optimize labor productivity and operational costs. Managed inventory and supplier relationships to ensure operational continuity. Assisted in marketing activities and promotional campaigns. Monitored daily revenue, expenses and proposed ideas for business development.. Coordinated with the kitchen team to review and adjust menus based on customer feedback, sales performance, and food costs. Key Achievements Served approximately 200 customers daily while maintaining excellent customer service standards. Proposed and established partnerships with tour operators, driving an average 10% growth in restaurant revenue. Maintained approximately 20% returning customers, contributing to customer loyalty. Helped maintain a high rating on Google Maps, with over 80% positive customer feedback. Improved inventory procedures and menu planning, reducing food waste by approximately 20%.



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