Front Desk Operations & Guest Service tại Hummer Hotel and Apartment Da Nang

7/2025 → 8/2026 (1 năm 1 tháng)

Da Nang

+ Welcomed guests and apartment residents warmly, efficiently handling check- in/check-out procedures, room/apartment bookings, and general inquiries to deliver high customer satisfaction. + Provided attentive ongoing support to short-term guests and long-term residents, addressing daily requests, providing local information, and assisting with rental updates. + Contributed to maintaining steady occupancy and positive guest feedback by delivering personalized, friendly, and reliable service. Efficiently handled guest requests, complaints, and routine service issues with professional diplomacy, patience, and prompt follow-up. + Collaborated closely with housekeeping, maintenance, and security teams to ensure property cleanliness, safety, and seamless daily operations.